Nassim ZERROUK

Strengthened GEM's social media presence by curating engaging content and collaborating with the EMEA Social Media team to ensure consistent brand messaging across LinkedIn and Instagram. Supported the planning and execution of key Community Engagement and CSR initiatives, ensuring visibility and successful delivery across internal and external channels. Provided creative design and video editing support for communication projects, ensuring alignment with corporate branding guidelines. Assisted in the coordination and execution of team projects, working closely with internal stakeholders to meet deadlines and achieve effective communication outcomes.

Implemented communication strategies to support international expansion into new markets. Increased brand visibility in 5 new markets, resulting in a 15% increase in web traffic. Coordinated PR efforts with international partners, helping acquire new strategic partnerships. Created and managed communication campaigns to raise brand awareness internationally.

I started my career at H&M as a Client Relationship Specialist, where I gained valuable skills in customer service, relationship management, and sales support. My role involved: Developing and maintaining strong client relationships to ensure satisfaction and repeat business. Handling customer inquiries and resolving issues promptly and effectively. Implementing sales strategies to drive revenue and achieve targets. Collaborating with cross-functional teams to enhance the overall customer experience.

During my internship at Nestlé, I gained hands-on experience in product development, including market research, product design, and cross-functional collaboration. I contributed to creating new products by analyzing market trends, managing project timelines, and ensuring quality control. This role enhanced my skills in data analysis, consumer testing, and effective communication with stakeholders