Nathalie Tsitovich

Strategic consulting and AI implementation. I help companies optimize operations, improve customer experience, and integrate AI strategically into their business processes. Key Services: - Strategic planning & business development - AI strategy & implementation (readiness assessment, process automation, customer engagement) - Due diligence for investors (20+ projects with EY-Parthenon, KPMG) - Marketing strategy & customer experience optimization - Retail concepts & operational excellence Select Projects: - AI Implementation: Bali Beauty Salon: End-to-end AI transformation - developed AI-powered talking sculpture for customer engagement, automated client communication workflows, created AI knowledge base app for staff (salon management Q&A system) Luxury Brands: AI readiness assessments and implementation roadmaps for customer service and marketing optimization - Strategic Consulting: CHANEL & LVMH Group (Guerlain, Hublot): Strategic advisory, process optimization, customer service structuring - EY-Parthenon & KPMG: 20+ commercial and vendor due diligence projects across retail, healthcare, manufacturing - Retail & Hospitality: Customer experience design and retail optimization for fashion, beauty, wellness, spa brands Industries: Luxury goods, fashion, cosmetics, retail, hospitality, wellness Skills: Strategic Planning · AI Implementation · Due Diligence · Marketing Strategy · Customer Experience · Process Optimization · Change Management Key areas: - Customer and guest journey design - Service culture transformation - Premium standards development - Team communication & sales training (NLP) - Leadership coaching - AI-supported CX diagnostics - Operational audits & process improvement - Strategic advisory for CHANEL & LVMH group (Guerlain, Hublot) - 20+ due diligence & strategy projects with EY-Parthenon and KPMG - CX and service improvement projects for wellness, spa and boutique hospitality - Retail experience optimisation for fashion & beauty brands

BMA (Brand Management Agency) is an independent global management agency specializing in brand strategy and design in FASHION and LUXURY goods industrie. www.bmagency.net Services provided : - BRAND CONSULTING - MARKETING & PR CONSULTING - EVENT MANAGEMENT - MEDIA PRODUCTION CONSULTING

Management consulting company Headlink Partners, Groupe Beijaflore - Turnover: € 18M in 2014 - ~500 employees Operating across a wide variety of services such as: - Business strategy; - Marketing; - Information technology; - E-business; - Supply-chain management. Working with leading organisations across various industries (Fashion, Press, PR, Automobile, Telecommunication, Postal service): - Identifying issues and forming hypotheses and solutions; - Presenting findings and recommendations to clients; - Implementing recommendations/solutions and ensuring the client receives the necessary assistance to carry it all out; - Managing projects and programmes; - Leading and managing those within the team, including analysts.

M&A Due Diligence, investment consulting. - Elaboration of investment strategies, portfolio analysis, strategic / vendor due diligences, market mapping / sizing / forecasting, competitor analysis, customer and market segmentation, competitive benchmarking and relative cost positioning. - Knowledge in industries: Automobile, Aviation, Constructions, Cosmetics, Consumer goods & retail, Housing, Pret-A-Porter, Printed Media and Service stations. - Participation to projects within different geographical zones (French, European and global markets) and for different nature of customers (large multinational companies, public and governmental organizations, financial investors). - Presentations of the project results to the clients, execution of the interviews.

- Elaboration of the corporate strategy of the Agency and Action Planning. - Development and implementation of the CRM strategy. - Project management of the foreign relations of the Agency (professional exhibitions, mobilization of the partners).

Special Events Agency – Turnover in Russia: € 14 M in 2004 - ~50 employees - Event project management for the key clients of the Agency (British American Tobacco, ING Bank, Hyundai, Phillip Morris, and Philips), CA of leaded projects: 1.4 M$. - Preparing an operating budget and a financial report to estimate returns and profitability of the projects. - Team leader (7 to 18 people) - Elaboration of the project management plans (MS Project).

Event project and PR services management for the key clients of the Agency