Natasha Ray
Customer Support Specialist
Salary / Daily rate
Warrington, UK
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer support specialist with 15+ years of experience in client relations and administrative operations. Expert in handling high-volume inbound calls, payment processing, and complaint resolution across utilities and insurance sectors. Skilled multi-tasker offering efficient problem-solving and seamless customer experiences.
Work experience
Employee Support
ParasolFinancial Services
Apr 2022 - Present
4 years 3 months
United Kingdom
Skills: Helping Clients · Customer Interaction · Phone Etiquette · Skilled Multi-tasker · Product Knowledge · Problem Solving
Customer Service Representative
Your Housing GroupCivic and Social Organizations
Nov 2021 - Mar 2022
5 months
Customer Service Representative
Department for Work and Pensions (DWP)Government Administration
Apr 2021 - Dec 2021
9 months
United Kingdom
Handling of inbound calls General queries and knowledge of advance payments
Administrator
United UtilitiesUtilities
Mar 2020 - Mar 2020
1 month
Unfortunately, having just started Employment here, Covid-19 began impacting the Business and those just starting their probation periods were dismissed. • Co-ordinating daily jobs to a Team of Engineers • Communicating effectively all information required to complete the task. • Administration tasks, data processing • Daily use of Microsoft Office including Excel.
Customer Service Advisor
ScottishPower
Jun 2019 - Mar 2020
10 months
United Kingdom
• Handling inbound calls from Customers • Dealing with general enquiries regarding customer accounts • Managing payment enquiries, taking payment over the phone when required • Fielding Customer complaints, escalating to the relevant Department. • Working within a Team • Effective communication, working in a call centre environment.
Customer Service Advisor
CPM UKOutsourcing and Offshoring Consulting
Nov 2018 - May 2019
7 months
United Kingdom
• Handling inbound Telephone calls • Dealing with general enquiries regarding Customer Utility accounts • Communicating within a Team • Dealing with renewals of contracts
Colonial Medical Insurance
Dec 2006 - Jan 2018
11 years 2 months
Bermuda
Office Administrator
Feb 2007 - Jan 2018
11 years
Bermuda
• Processing enrolments and terminations of Customers/Patients • Dealing with incoming calls and fielding them to the correct Department • Working in a fast-paced Environment with deadlines to meet • Liaising directly with external Customers • Administration tasks, processing personal information.
Office Clerk
Dec 2006 - Mar 2007
4 months
Bermuda
Filing Printing of cards Assisting the admin team when necessary
Education
Whitney Institute
High School Diploma
1994 - 1997
2 years 11 months
Cedarbridge Academy
High School Diploma