Nathalie NDY

Représentation et commercialisation d'hôtels indépendants et complémentaires en France et en Europe. Nous les avons regroupés sous 10 destinations : Paris - Val de Loire, Hauts-de-France, Baden-Baden, les Alpes, Monaco, la Provence, la Méditerranée, le Roussillon, Pays Basque, Saint-Barth - Caraïbes Capitole Consulting est l'agence officielle de représentation de la destination de Monaco auprès du Convention Bureau, en France.

Accompagner ses meilleurs clients dans la gestion administrative et organisationnelle de leur entreprise. Clients: Anywr, Recall Agency, Capitole Consulting

- Management des coordinatrices et consultantes - Gestion de dossiers Relocation en coordination avec les équipes - Gestion commerciale

- Prospecting for and developing customer loyalty - Consultant management - Commercial negotiations - Setting up assignments - Legal and tax assistance

SALES - Business Development - Customer acquisition and retention program - Coordination of projects across departments - Project Management - Customer Service - Response ton tenders MANAGEMENT - Team leader for 7 people - Recruitment of team members - On-boarding and training for junior recruits ACHIEVEMENTS: portfolio: up to 1 million euros - 2015: exceeding objectives on reactivating former clients - 2016: 6% growth (Y-1) and 10 new clients signed - 2017: 26% growth (Y-1) and 39 new clients signed - 2018: 7% growth (Y-1) and 45 new clients signed - 2019: decreased (Y-1) and 39 new clients signed

- Commercialisation des produits (cible: les Comités d'Entreprises) - Prospection téléphonique et physique - Négociation et réalisation de devis - Gestion des rapports d'activité

- Management of incoming calls and sales confirmation - Customer service BtoB, BtoC and reservation follow-up - Upsells and cross-sells - Onboarding and training for the new sales agents

SALES - Commercialisation of available properties (90 apartments) - Customer acquisition and retention program - Working with individual and group budgets - Customer Service MANAGEMENT - Management of the welcoming Team (3 people) ACHIEVEMENTS: creation of a newsletter and recruitment of 24 apartments - 2010: 5% growth (Y-1) and 11 new clients signed - 2011: + 10% growth (Y-1) and 18 new clients signed - 2012: growth maintained (Y-1) and 10 new clients signed

- Proactive sales visits of the hotel (Corporate Accounts, MICE) - Corporate and leasure group bookings - Activity reports and client portfolio updates

- Accueil des clients et Vente directe. - Gestion des caisses, des commandes et des réapprovisionnements. - Management des vendeurs (jusqu’à 5 personnes).