Nathalie Siborurema Nyirasafari
Customer Service Agent
Salary / Daily rate
Kigali, Rwanda
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Multilingual customer service professional with 4+ years in tourism, sales, and client relations across Rwanda's growing market. Proven expertise in CRM systems, tour management, and microfinance operations with strong track record in customer retention and business development. Ready to deliver exceptional client support and drive results for your business.
Work experience
Customer Service Agent
pawaTech
May 2024 - Present
2 years 6 months
Gasabo District, Kigali City, Rwanda · On-site
Call Agent
Vipp Interstis
Jan 2024 - Present
2 years 10 months
Skills: Sales · Confidentiality · Computer Literacy · Service Focused · Spoken English · Sales Operations · Skilled Multi-tasker · Marketing Campaigns · Outbound Sales · Customer Relationship Management (CRM) · Communication · European Languages · Customer Service Operations · Microsoft Excel · Guest Relations · Customer Service · Sales and Marketing · Call Center Development · Advertising · Records Management · Customer Interaction · Yield Management · Critical Thinking · Online Support · Inbound Marketing · Written Communication · Coordinating Meetings · Problem Solving · Customer Service Management · Organization Skills · Business Networking · Microsoft Word · Typing · Client Communication · Attention to Detail · Phone Etiquette · Chat · Stressful Situations
Tour Guide
Trankil tour and travelFreelance
Oct 2022 - Present
4 years 1 month
Kigali City, Rwanda · On-site
Skills: Customer Service Representatives · Confidentiality · Computer Literacy · Service Focused · Spoken English · Interpersonal Communication · Skilled Multi-tasker · Customer Relationship Management (CRM) · European Languages · Customer Service Operations · Telephone Reception · Guest Relations · Hospitality Industry · Customer Retention · Customer Service · Sales and Marketing · Customer Facing Roles · Swahili · Tour Management · Records Management · Yield Management · Critical Thinking · Coordinating Meetings · Problem Solving · Customer Service Management · Organization Skills · Microsoft Office · Business Networking · Typing · Customer Support · Client Communication · Leadership · Relationship Building · Attention to Detail · Team Leadership · Phone Etiquette · Chat · Stressful Situations
(SEP) CREDIT OFFICER
Brac Rwanda Microfinance PLC
Jan 2020 - Dec 2021
2 years
Kigali, Rwanda
Survey business ,Encourage them to take Loans , find out potential entrepreneur s, and assess them properly through physical visit of entrepreneur’s business and residence.Prepare ne cessary documents /papers and complete the file for the loan disbursement, Prepare necessary reports, target plan and preserve it,Visit borrowers after disbursement, ensure loan collection and make frequen t field visit to confirm quality disbursement
Education
Kigali education career services
Level 5 certificate
2022 - 2023
1 year 1 month