Nathan Dubourg

-Created and monitored KPIs to enhance existing services, ensure alignment with client needs, and identify opportunities for new service development. -In charge of Last Mile & Xdock operations -Train and challenge our delivery partners to ensure SLA's fulfillment -Optimize check in & check out process from the luggage's check in to the airport injection

-In charge of Last Mile and Xdock operations -Leading 7 operation managers, 9 supervisors and over 50 operators -Optimization of the different process as the sortation, the dispatch...

-In charge of the export operations and customs clearance in order to deliver to the following countries, Mexico, Chile and Colombia. -Leading a team of 4 supervisors and over 40 operators. -Launch and follow up of a optimization project to reach over 25% more products in the countainers, which means up to 300k $ savings per year.

- Prepare and deliver customized solution presentations of EDICOM’ s workforce management and invoicing solutions based on the needs analysis and critical business issues. - Work closely with account leadership to manage account operations and marketing. -Take part to GS1 and FNTC workshops, especially in the UDI (UE) and EUDAMED (EU) project.

• Establishment and analysis of IFRS to set up a new growth strategy. •Established a new sale strategy especially abroad so as to increase Arc en Sels’ incomes. • Created a new label in order to be more visible by customers. • Set up a logistic plan to negociate with transporters in order to decrease the costs of the transport. • Created commercials goals for salers and motivated them to keep their productivity as high as posible. • Installed a new inventory system to forecast the needs of all the production chain.

• Conducted a retirement pension efficiency regulatory framework analysis for the client (Fonprecon). • Prepared statistical and financial analysis reports from electronic databases in order to keep update client’s processes. • Collaborated in developing and carrying out training programs to internal clients. • Contributed to the implementation of new products through administrative and financial support functions. • Worked closely with the planning and strategic team to develop new services in order to maintain competitiveness in the market and attract new clients.

• Planned sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales – with special focus on productivity. • Maintained and develop existing and new customers through appropriate propositions and ethical sales methods, to optimize quality of service, business growth (cross- and upselling opportunities) and customer satisfaction. • Set up an efficient logistic process in order to give the most accurate delivery times possible. • Participated in industry trade events and other marketing initiatives.