Nathan Warnock

Digital Product Design Consultant (CX, UX, UI) for one of the largest banks in Europe – Leading the design of a B2B multi-app client services portal from initial concept through to MVP launch and beyond. // Task responsibilities include: • Design of a unique tokenised design system architecture and implementation strategy to facilitate improved design consistency, multi-brand and light/dark theming capabilities. • Iterative evolution of the design system to accommodate more contemporary and advanced user interactions. • Framework and sub-brand design system for the full suite of 50+ digital services to be delivered through the portal. • Development of responsive components and template layouts for vertical and horizontal split-screen functionality. • Complex interactive prototyping for user testing of new workflows, new features and UI improvements. • User journey and workflow mapping to identify pain-points and lead product development. • UX testing and user interviews, with high-priority focus groups, to determine and prioritise feature development. // Team responsibilities include: • Supporting and guiding product design and UX research colleagues on other related projects. • Developing UX design processes and protocols for improved collaboration across multiple, synchronous complex projects. • Demonstrating the value of early integration of UX practices throughout the product development process. • Working in close collaboration with an Agile team of developers to identify and mitigate risks within rapid production schedules.

Brand / Business / Experience / Product / Service / System / Team // Design Empowering award winning creativity and driving record breaking results through exceptional multidisciplinary innovation and leadership.

Growth & Strategy Consultant; Business Optimisation; Social Media Marketing; and Content Creation.

Established the first independent Design Innovation Studio for this global tech development company. With a focus on Service and Product innovation projects (BD, CX, UX), our main objective was to identify and explore new opportunities to integrate leading-edge in-house expertise (AI, ML, voice-UI, object-recognition, etc) to improve and enhance human-tech interaction and create the most engaging and transformative customer experiences imaginable. My responsibilities included design vision and business development strategy; design process and methodology education and implementation; sales strategy and direction; and, of course, design team building and leadership.

Business Development and Digital Transformation leading to record-breaking profits and growth. Responsibilities: • Complete rebranding and creation of 3 sub-brands • Retail design (2 new multi-purpose business locations) • Customer experience design and development • Event creation, marketing and sales • Team building and management • Digital product design (custom admin app) • Apparel design (high-performance sportswear ranges).