Mandoungou NGOM

Created and managed Azure cloud resources based on business and operational requirements.Managed user identities, accounts, groups, roles, permissions, and access rights across Microsoft Azure and Azure Active Directory. Administered Microsoft 365 licenses, including license assignment, user access, and account management. Supported Identity and Access Management (IAM) activities, ensuring secure and appropriate access to cloud resources and applications. Provided Level 1 and Level 2 technical support, including incident identification, troubleshooting, resolution, and escalation. Managed incidents and service requests through ServiceNow, ensuring compliance with SLA requirements and IT service management procedures. Administered and maintained business applications across offshore operations. Configured and supported security solutions, including Zscaler and authentication services. Performed database administration and maintenance using MySQL and Oracle. Supported virtualization, storage, and application infrastructure environments. Contributed to IT security, system availability, and application maintenance. Followed IT service management processes and SLA commitments to ensure timely resolution of incidents and service requests. Tools: Systems: Linux, Windows Server, Cloud & Identity: Microsoft Azure, Azure Active Directory, Active Directory Microsoft: Microsoft 365, Exchange, Office 365, ITSM: ServiceNow – Incident & Request Management, SLA, Security: Zscaler, Authentication & Access Management, Infrastructure: Virtualization, Storage, Application Administration

System engineer/Cloud AWS, Windows and Linux system and SysAdmin office 365 network administrator, application configuration and maintenance, database administration, data storage. Data migration Active Directory to Azure Active Directory, storage in the AWS cloud, containerization of applications and website in the cloud (NGINX, WepApp).

Cloud monetic-exploitation: Back Support Electronic Baking and solution Cloud computing (Projet PostCash with with the collaboration of the UBA and BOA banks). Processing of electronic payment requests and transactions, enrollment of UBA and BOA bank cards. Implementation of the network and security system with fortinet

Website Administrator: KhadimRassoul/Joomla, PHP, MySQL.