Nicholas Grey

Salary / Daily rate

London, UK

Freelance, open to permanent contract

Skills

Community ManagementContent Strategy

Languages

English (Native)Spanish

About me

Intro

Adaptable and creative professional with a background spanning customer service, admin support, digital content, and volunteering. Strong communication skills, tech-savviness, and a drive for continuous learning. Experienced in managing customer relationships, moderating online communities, and running a personal digital art business. Open to roles in support, hospitality, admin, or creative/tech environments.

Links

Work experience

Founder & Digital Artist

Nik Grey Art

Jan 2025 - Present

1 year 10 months

London, UK

Launched and manage a personal digital art brand with an online store and social media presence. Developed a website and Redbubble shop to showcase original artwork and offer prints and merchandise. Build online visibility and audience engagement through digital marketing and content creation. Handle branding, product listings, and customer inquiries with the goal of generating future sales.

Business Support Specialist and Content Moderator

Peak Support

Apr 2022 - Mar 2024

2 years

Cambridge, MA, USA

Delivered high-quality customer service, resolving inquiries related to accounts, billing, and advertising. Identified and reported software issues, contributing to smoother customer experiences. Moderated online communities to enforce safety standards and remove inappropriate content. Collaborated with internal teams to improve help documentation and processes.

Legal Transcriptionist

ParrotFreelance

Nov 2020 - Apr 2022

1 year 6 months

Remote, OR 97458, USA

Transcribed legal documents, including witness statements, depositions, and trial proceedings, with high accuracy. Demonstrated confidentiality and precision under time-sensitive conditions.

Customer Care Agent

Ibotta, Inc.

Nov 2021 - Mar 2022

5 months

Denver, CO, USA

Resolved app-related queries and cashback reward issues with attention to detail. Audited accounts to maintain accuracy, reduce errors, and build customer trust. Maintained performance metrics for timely and efficient support delivery.

Line Chef

Wagamama

Aug 2011 - Apr 2012

9 months

London, UK

Prepared dishes in a fast-paced kitchen environment while maintaining quality and food safety standards. Worked efficiently under pressure, contributing to smooth service operations.


Education

Clayton State University

Bachelor of Applied Science - BASc

2018 - 2020

2 years 1 month

Georgia Piedmont Technical College

Associate of Science - AS

2015 - 2017

2 years 1 month

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