Nicola Austin
Merchandise Planner | Customer Service | Ecommerce
Salary / Daily rate
Epping CM16, UK
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Experienced dedicated and hard-working individual with over ten years of solid work experience. My varying roles in the different sectors have taught me the necessary versatile, transferable and time management skills to use innovative solutions and provide support to the wider teams. Demonstrating strong skills as a fast learner and a team player I am trusted by senior managers to project lead and multi-task while working to strict deadlines.
Work experience
Merchandise Planner
Pandora
Jun 2023 - Jun 2025
2 years 1 month
Sydney NSW, Australia
Skills: Forecasting · Analytical Skills · Microsoft Outlook · Microsoft Word · Retail Sales · Merchandise Planning · Microsoft PowerPoint · Stock Management · Product Knowledge · Data Entry
Merchandise Planner
Best&Less
Jul 2021 - May 2023
1 year 11 months
Skills: Forecasting · Analytical Skills · Microsoft Outlook · Microsoft Word · Retail Sales · Merchandise Planning · Microsoft PowerPoint · Stock Management · Management · Product Knowledge · Data Entry
Sales Consultant
Cue
Mar 2021 - Jul 2021
5 months
Sydney NSW, Australia
Delivered personalized styling advice and attentive service to customers. Handled customer transactions, special orders, and after-sales support with professionalism and care. Assisted with visual merchandising to enhance the shopping experience.
Sales Consultant
Saba
Aug 2020 - Oct 2020
3 months
Sydney NSW, Australia
Provided an exceptional in-store experience, offering personalized customer service. Handled stock deliveries, restocking, and customer queries efficiently.
Planner
Noni B Group
Jul 2019 - May 2020
11 months
Sydney NSW, Australia
Skills: Forecasting · Analytical Skills · Microsoft Outlook · Microsoft Word · Retail Sales · Merchandise Planning · Microsoft PowerPoint · Stock Management · Management · Product Knowledge · Data Entry
Sales Consultant
Jac + Jack
May 2019 - Jul 2019
3 months
Sydney NSW, Australia
Individualized customer service while maintaining brand standards. Completing stock take, stock deliveries, visual merchandising, till procedures and customer orders
Seasonal Sales Consultant
Aesop
Nov 2018 - Dec 2018
2 months
Sydney NSW, Australia
Delivered tailored skincare consultations and built strong rapport with customers. Supported retail operations, including stock management and till procedures
Fenwick Limited
Aug 2011 - Aug 2018
7 years 1 month
London, UK
Merchandiser
Jul 2014 - Aug 2018
4 years 2 months
London, UK
Skills: Forecasting · Analytical Skills · Microsoft Outlook · Microsoft Word · Retail Sales · Merchandise Planning · Microsoft PowerPoint · Stock Management · Management · Product Knowledge · Data Entry
Press and Marketing Assistant
Sep 2012 - Jan 2015
2 years 5 months
London, UK
Skills: Analytical Skills · Microsoft Outlook · Microsoft Word · Microsoft PowerPoint · Product Knowledge · Data Entry
E-commerce Co-Ordinator
Nov 2013 - Jul 2014
9 months
London, UK
Skills: Forecasting · Analytical Skills · Microsoft Outlook · Microsoft Word · Microsoft PowerPoint · Stock Management · Management · Product Knowledge · Data Entry
Junior Merchandising Assistant/E-Commerce
Nov 2011 - Jul 2014
2 years 9 months
London, UK
Skills: Forecasting · Analytical Skills · Microsoft Outlook · Microsoft Word · Merchandise Planning · Microsoft PowerPoint · Stock Management · Product Knowledge · Data Entry
Sales Assistant
Aug 2011 - Dec 2011
5 months
London, UK
Skills: Analytical Skills · Microsoft Outlook · Point of Sale (POS) Systems · Microsoft Word · Retail Sales · Product Knowledge
Interior Sales Assistant
Lathams Home
Jun 2005 - Aug 2011
6 years 3 months
75031 Eppingen, Germany
Skills: Analytical Skills · Microsoft Outlook · Point of Sale (POS) Systems · Microsoft Word · Retail Sales · Product Knowledge
Education
Fashion Retail Academy
UX UI Design
2023 - 2023
7 months
AH & B college
Higher National Diploma
2020 - 2021
1 year 1 month
Fashion Retail Academy
Level 3 Diploma
2008 - 2009
1 year 1 month
Harlow College
A Levels and AS Levels
2006 - 2008
2 years 1 month