Nicolas CIPRIANI

- Lead global IT and cybersecurity operations for 150 users across 3 regions, ensuring governance alignment with SOC 2 Type I and ISO 27001 frameworks. - Manage an 8-person technical team, optimizing workflows and achieving a 20% improvement in service resolution speed. - Develop and enforce BCP/DRP strategies, reducing potential downtime by 40% and strengthening operational resilience. - Conduct risk assessments and compliance audits, mitigating critical vulnerabilities and maintaining a strong security posture. - Oversee IT and cybersecurity budgets, keeping expenditures within 3% of forecast through strategic cost control. - Collaborate with auditors and executive leadership, driving continuous improvement in data protection and incident response maturity.

- Led IT operations across 500 sites, managing an 8-person support team and maintaining over 1,000 endpoints with 99.5% uptime. - Controlled a €500K annual IT budget, reducing vendor costs by 12% through contract renegotiations and supplier performance reviews. - Implemented and tested Disaster Recovery & Business Continuity Plans, cutting recovery time by 30% and ensuring compliance with ISO 27001 standards. - Reviewed and approved cybersecurity policies, improving incident response efficiency and aligning with GDPR requirements. - Oversaw identity and access management (IAM), tightening access control and reducing unauthorized access attempts by 40%. - Directed post-incident investigations, identifying root causes and implementing mitigations that eliminated repeat vulnerabilities. - Monitored industry threat landscape, proactively adapting security posture to emerging risks and reducing exposure to major vulnerabilities.

Led IT operations for an international luxury fleet, managing 10 staff (onboard and shore) and ensuring seamless delivery of onboard IT systems — PCs, servers, Wi-Fi, IPTV, satellite links, and GMAO software. Managed a €2M annual IT fleet budget, optimizing supplier performance and contract efficiency. Directed major IT projects including: Newbuild launches: Wi-Fi/IPTV (€200K), Satellite (€1.5M), Infrastructure (€150K), Hospitality Software (€250K). Ship refit initiatives: IT embarkation upgrades (VSAT/TV/Wi-Fi). Deployed fleet-wide monitoring and helpdesk solutions (PRTG, GLPI), enhancing visibility and support response time. Performed onboard IT security audits and enforced ITIL-based best practices for service delivery. Collaborated with external suppliers (US, China, Norway, Netherlands) for deployment of TV, network, and hospitality systems across the fleet. Contributed to multi-year IT strategy and budgeting in direct coordination with the CEO, reporting on project progress and future investments. Defined technical requirements for new ships and participated as technical expert during construction and technical stops. Strengthened operational reliability through continuous improvement of IT policies, procedures, and performance monitoring.

- Directed IT transformation projects across 60 hotels, managing end-to-end implementation of Wi-Fi/IPTV (€200K), Optical Fiber (10 hotels), and Hospitality Software (25 hotels). - Negotiated supplier contracts and budgets, consistently delivering projects 10% under cost targets. - Introduced Agile methodologies to streamline project delivery, reducing timelines by 25%. - Standardized infrastructure across properties, increasing interoperability and cutting maintenance costs by 15%. - Provided technical oversight and documentation, ensuring scalability and compliance across all new deployments. Projects: Renewal Wi-Fi Infrastructure / VOIP / Fiber optical / IPTV Solutions

-Managed global IT operations across 50 sites, leading 8 technicians and maintaining 1,000 PCs with 98% SLA compliance. - Delivered multiple infrastructure upgrades (data center, WAN, VPN), improving system reliability by 30%. - Reduced downtime by 35% through proactive monitoring and incident response optimization. - Saved €50K annually via vendor consolidation and license optimization. - Standardized IT processes and trained support staff, increasing first-call resolution rates by 20%.