Nicolas Credot

- Member of the Management Committee of the Inetum Solutions Business Line - Definition and implementation of the Practice's growth strategy around Dynamics 365 and Power Platform - Implication on M&A operations and team integration - Management of the relationship with Microsoft, definition and follow-up of the common business plan - Formalization of offers, construction of marketing materials - Participation in trade fairs, conferences and professional events (speaker) - Management of multidisciplinary teams (sales specialist, consultants, developers, project managers) and organization of their skills development (training and certification) - Management of commercial activities (prospecting, loyalty, negotiation) - RFI/RFP and Value Proposition Management - Supervision of projects in collaboration with the technical teams (France, Morocco and Tunisia) - Management of the Practice's P&L (guarantor of profitability indicators) - Delivery Executive role on key projects

- Member of the Management Committee of the Inetum Solutions Business Line - Definition and implementation of the Practice's diversification strategy - Management of the relationship with software vendors (SAP, Adobe, Uppler, Octopia, ...) - Formalization of offers, construction of marketing materials - Management of multidisciplinary teams (consultants, developers, project managers) and organization of their skills development - Management of commercial activities (prospecting, loyalty, negotiation) - RFI/RFP and Value Proposition Management - Supervision of projects in collaboration with the technical teams - Management of the Practice's P&L (guarantor of profitability indicators) - Delivery Executive role on key projects

- Member of the Management Committee of the Digital Customer eXperience Business Line - Definition and implementation of the skills development strategy within the People Unit (Salesforce, Microsoft, Adobe, Pega) - HR and administrative management of resources (recruitment, performance, evaluations, etc.) - Management of resource staffing (guarantor of the activity rate) - Contribution to calls for tenders (RFI/RFP) and defenses - Supervision of projects in collaboration with the technical teams (Morocco and India) - Delivery Executive role on key projects

- Responsible for the Web / Portal offer (Adobe, Liferay, ...) - Market intelligence and innovation (trend monitoring) - Software vendors relationship management - Prospecting and prospect identification, analysis of business issues and proposal of adapted solutions - Management of the relationship with the software vendor, definition and follow-up of the common business plan - Sales cycle management (RFI/RFP, proposals, negotiation, contract) - Animation of the community of technical experts

- Management of the deployment of the CRM Customer Service (Salesforce Service cloud) - Management of the program from the scoping phase to deployment - Organization of the team's staffing (Project Managers, architect, technical and functional consultants) - Coordination of the various program projects (configuration / customization, interfaces, migration) - Management of the relationship with the client and the software vendor - Monitoring of progress and commitments (costs / quality / deadlines) - Animation of monitoring and steering committees, reporting - Capitalization on feedback to improve practices - Management of the contract and amendments - Financial monitoring of the programme

- Management of the redesign of the order-taking tool (specific solution) - Management of the program from the scoping phase to the deployment (co-realization with the client) - Organization of the team's staffing (architect, technical and functional consultants) – Up to 60 FTEs - Management of the relationship with the customer and partners (internal / external) - Tracking progress and commitments - Animation of monitoring and steering committees, reporting - Capitalization on feedback to improve practices - Management of the contract and amendments - Financial monitoring of the program

- Management of the redesign of the checkout tool of the 600 stores in France (Retail-J) - Management of the program from the gap analysis phase to the deployment in all stores - Organization of team staffing and upskilling of the solution – Up to 40 FTEs - Management of the editor for the realization of the refereed gaps - Coordination of the various projects of the program (configuration, gaps, interfaces and deployment) - Management of the relationship with the project manager, the client and the software vendor - Monitoring of progress and commitments (deadlines, quality of deliverables, etc.) - Animation of monitoring and steering committees, reporting - Capitalization on feedback to improve practices - Management of the contract and amendments - Financial monitoring of the program

- Responsible for the integration project as part of the deployment of the Comverse One solution (IS transformation program covering invoicing, CRM, catalog and Selfcare processes) - Co-production between the Capgemini, IBM and Comverse teams; delivery model with local teams in Belgium and a backoffice in India - Definition of the integration strategy and sharing with the various implementation teams - Organization of the team's staffing (Belgium and India) - Identification of risks and development of mitigation plans - Coordination of the various stakeholders (internal/external) and synchronization of deliveries - Track the progress of test preparation and execution - Animation of integration committees and reporting

- Responsible for the transition of TRA activities (80 applications): - Methodology scoping, implementation and transition management - Customer and supplier relationship management - Monitoring of progress and commitments (deadlines, quality of deliverables, etc.) - Animation of monitoring and steering committees, reporting - Financial contractual monitoring of the project

- Functional manager of the Selfcare TMA (10 applications): - User Needs Gathering, Analysis and Design - Prioritization and management of the roadmap with the customer - Development of project documentation (specifications, training materials, etc.) - Support to the technical teams for the realization of evolutions - Acceptance and validation of deliverables - Animation of monitoring committees, reporting

- CRM project management in the B2C field - User Needs Gathering, Analysis and Functional Design - Prioritization and management of the roadmap with users - Management of the integrator (Atos) and coordination of stakeholders (internal / external) - Development of project documentation (specifications, training materials, etc.) - Acceptance and validation of deliverables - Coordination of the cross-functional project to redesign mobile number portability

- Project management of the evolution of the back-office tool - Scope covering 200 large stores in France (orders/deliveries, cash management, inventory, ...) - Gathering user requirements, analysis, and functional design - Prioritizing and managing the roadmap with users - Managing the integrator (IBM) and coordinating participants (internal/external) - Developing project documentation (specifications, training materials, ...) - Testing and validating deliverables - Organizing pilot phases, change management, and monitoring deployment in stores