Fournier Nicolas

The Client Services Team Lead is there to offer day-to-day support / supervision of the CSE’s and assist the Client Services Manager. This role also remains as the primary and secondary Client Services Engineer for a limited set of Clients.

Provide ‘High-Touch’ Onsite and Remote Desktop Support to Asset Management clients based in Luxembourg. Maintain constant and prompt communication. Act as escalation point to the Advanced Support teams. Create documentation and update client run books. Technical Skillset / Responsibilities: • End User Desktop Support, Workstation Builds, Mobile Device Setup and Support. • Deploy devices through AutoPilot • Intune management. • Server Infrastructure Maintenance and Support • Google Workspace Support. User Account Administration, Supporting Google Applications. • 1st line Network Support. • Procurement and Logistics. • Contact with Vendors and discuss new contracts • Microsoft O365 Administration and Support, Office Apps Support • Office Moves, New Office Infrastructure Setup, Rack Setup and Desk Cabling. • Audio Visual Support – Polycom platform and hardware. • ITSM platform (ConnectWise) management - Logging and Updating tickets. • Maintain servers and administer MS servers Recent Projects: • New Office Setup in Athens for a global Private Equity Firm. • Assisted in the Integration and Onboarding of two asset managers (Hamburg and Frankfurt) acquired by a large Pan European asset management client. • New Client onboarding in Milan. • Onsite Client support all over Europe • Material deployment in Zurich • Cloud migration for a big private equity firm

IT Consultant for Small and Medium Enterprises & Bank institutions. Companies supported include: Deutsche Bank Belgium, ABN AMRO Luxembourg, Orange Luxembourg, Prisma, Generali Investments, Heitman, Bil Luxembourg, Statestreet Luxembourg. Provided Internal IT at Sogeti Luxembourg. Technical Skillset / Responsibilities: • 1st and 2nd line End User Support. Microsoft, Lotus Notes and HP Platforms administration and management. • ITSM platform (Remedy) management - Logging and Updating tickets. Projects Completed: • Windows 7 to Windows 10 migration.