Nicolas Lamiraux

- Hire, train, and mentor a team of 3 collaborators - Improve, create processes through cross-team collaboration - Maintaining 98% of CSAT with a significant volume of chat per day per agent(10 to 48). Creating Jira tickets in case of bugs and managing them until the resolution. - Participate in the internationalisation of Support and automation (ChatGPT and Fin)

Managing client projects: implementing our solutions. Onboarding. Specific development management. Being the customer’s voice to the product team. Structuring and leading support service. Creating FAQ. Processing and managing the service. Choosing, tracking and optimizing KPIs.

Analyze, follow and validate access requests to the TDF sites. Check if all safety directives are respected. Negotiate with external landlords or organize internal human resources if needed. - Optimise Human ressources. - Coordinate our different services and our customers. Abilities needed : stress management, great rigor, autonomy, capacity to deal with great volume of work and technical environment.

• Provide guidance to construction workers • Holiday pay information and support the adherents in their endeavours Ability to master quickly heavy technical aspects and French labor legislation and convey the right information to a foreign audience, unfamiliar with the topic. Empathy and problem solving skills.

Technical sales / customer representative CCA international Peugeot • phone counselling for PSA customer and car dealership appointments scheduling • Identify the issue and provide them with the most satisfying answer Engie (third biggest electricity company WW) • B to B prospection in the context of French electricity market opening • Introduce Engie offer and services • Detect needs and follow up with the customer from the initial quotation to the signing of the contract B to B business, highly technical and challenge driven environment

Telephone and on-site reception of visitors (parents and professionals) Administrative tasks, database management. Computer and english class with pupils. Lessons creation and evaluation.

Research officer for market researches and opinion polls, on B to C and B to B. Surveys in french and english. Call center supervisor and team manager on qualitative researches. Define strategy and objetives with Project managers and report our activity. Learning soft skills and hard skills. Essential adaptability to goal all different types of missions I had in charge.

Resident DJ in a rock'n'roll nightclub / venue. - Programing bands ans special guest. - Artistic direction of the club. - Resident DJ in the club and private events. Great music knowledge. Open the audience musical range to other sounds (soul, funk, hip hop). High level customer relations.