Nicolas PUPPIN

Objectives : - Maximize data collection and quality - Ensure compliance with GDSN/GS1 standards - Identify business teams needs - Improve IT tools - Deploy new tools - Optimize & automate business processes - Guarantee the engagement of business teams in transformation projects Activities : • Digital transformation / Product sheet and prices dematerialization • Identification of user needs, expectations and usage gathering, prioritization (User stories, Backlogs) • Determination of opportunities : Efficiency, Effectiveness, Quality, ROI • Continuous improvement / Process optimization • Lean Management Six Sigma • Definition of roadmaps • Implementation of project management methodologies • Resource management • Risk analysis • Team management • Communication management • Change management • Harmonization of practices • Implementation of monitoring dashboards • Ensuring objectives : deadlines, budgets/finances, deliveries, and customer satisfaction • Implementation of incident resolution methodologies MASTER DATA, GS1/GDSN, SALSIFY/ALKEMICS, MAPS, EQUADIS, AGENA, ATGP, TX2, PIM, MDM, DAM, PLM, API, SAP, ERP

Objectives : Develop the digital signage and interactive display turnover Activities : • Responsible for defining and executing the product strategy. Developing the product roadmap : digital signage solutions, interactive displays, touchscreens, totems, kiosks, video walls, LED walls, menu boards • Create product ranges with manufacturers (internal and external) • Conduct market analysis, technology monitoring (hardware/software), identify market trends and opportunities, define product positioning and develop new products features • Collaborate with technical and marketing teams • Support and manage the sales team by developing sales pitches (direct sellers and resellers) • Qualify complex projects • Negotiate with suppliers and service providers • Manage the end-to-end product lifecycle : Coordinate all interested parties, manage developments, deployments and customer onboarding • Ensure output quality • Monitor the performances of existing products, implement corrective actions, ensure product maintenance

Objectives : - Build new digital tools for business teams - Identify business teams needs - Improve existing IT tools - Optimize & automate business processes - Guarantee the engagement of business teams in transformation projects Activities : • Digital Transformation • Leading end-to-end digital transformation initiatives • Needs and Expectations Gathering: Facilitating workshops, writing functional specifications, user stories, backlogs, UX Design, enhancing user experience • Define the Application Roadmaps • Designing, managing, and deploying innovative strategic digital projects (SaaS), tailored to improve productivity and service quality: collaborative workspace site for mobility consultants, collaborative workspace site for work psychologists, dedicated customer websites, 360-degree questionnaire platform • Optimizing internal processes (mobility consultants, psychologists, HR), continuous improvement, focus on added value for the customer • Agile project management • Leading complex projects • Coordinating project teams, managing budgets, deadlines, and monitoring the quality of deliverables • Coordinating development teams, daily meetings, sprints, conducting unit functional tests, end-to-end integration and non-regression tests • Change management, training, user support, first-level technical support • Incident tracking and resolution, application maintenance • Implementing performance dashboards: utilization rates, alert indicators, response plan

Objective : Develop the customer portfolio and the turnover • Develop and implement the company's commercial strategy • Prospect for new business opportunities, plan and conduct outreach activities (meetings, calls, trade shows, etc.) to acquire new customers • Pitch the commercial proposal, handle objections, negotiate agreements, and finalize sales • Establish and maintain long-lasting relationships with existing and potential clients. Build customer loyalty and expand the client portfolio • Track sales performance, analyze results, and make necessary strategic adjustments • Contribute to cross-functional initiatives (new product launches, market expansion, etc.)

Objectives : - Coordinate the brands' creative audio, video, and olfactory projects - Drive customer satisfaction - Maximize product & service adoption and usage - Improve customers fidelity - Enhance customer value - Be the internal voice of the customer Activities : Scope: 30 major accounts / 3000 sites - McDonald's, Quick, Burger King, KFC, Amrest, Picard, Hippopotamus, Elior/Areas, Campanile, Kyriad, C&A, Kaporal, Sport 2000, Castorama, etc • Contribute to the definition of commercial offers and calls for tenders : video content, screens, tablets, image walls, totems, sound systems, musical atmospheres, audio messages, olfactory diffusers, merchandising, etc • Drafting of specifications, user stories, defining the roadmap • Orchestrate activities for the deployment of services sold in customer networks in France and internationally • Be the main internal and external contact and coordinate the various stakeholders involved in projects (Internal: development, technical, production, hotline, marketing, billing, accounting, purchasing, intervention, logistics, sales, creation, recovery / External: marketing services, IT, purchasing, works, franchise representative committees, franchisees, directors, architectural firms) • Optimize and automate processes and tools necessary for contractual needs • Manage various internal and external needs and requests: contractual subscriptions, closures, site takeovers, deployment progress reports, invoicing, relay on the creation of audio/video content and implementation of commercial operations on customer site equipment (Sales, Christmas, Special operations), etc • Ensure compliance with services sold and delivery deadlines • Monitor incidents (after-sales service, customer calls, hotline ticketing), manage their resolution • Project monitoring, steering committee animation • Up-selling, billing of services, monitoring budgets • Sales force support

Objectives: Increase store revenue and manage the team • Business Development: Ensure customers receive a high-quality welcome and advice daily, be a key player in the local community. • Team Management: Organize tasks, lead and unite a team of 7 people. Contribute to the development of employees around the company's values. • Store Management: Ensure compliance with internal procedures and current regulations, guarantee the smooth operation of the store (inventory management, order tracking, invoicing, cash management, promotions, merchandising, etc.), monitor key economic performance indicators and make recommendations for improvement.

Objective: To expand market penetration and sales for freestanding dishwashers in French market • Develop product range with manufacturers • Conduct market research in France (consumer trends, segments, distribution channels, product placement, positioning - GFK/IFR panels) • Develop pricing strategies and structures • Define promotional plans and create sales support tools • Deliver marketing presentations • Provide ongoing support to the sales teams • Conduct product range presentations to retail partners • Track and analyze key performance indicators (KPIs)

Objective : Promote the firm's expertise (1200 employees) • Organization & Coordination of events (20) : Seminars, Conferences, Trade Shows, Professional Lunch • Coordination of the publication of a monthly magazine (4 issues) • Participation in the creation of a website (Alumni) • Updating of websites and intranet • B to B prospection (EDF, Danone, Unilever,…) • Creation of a weekly newsletter