Nikita K

A results-driven professional with extensive experience in project management, team leadership, technical support, and sales. I have a proven track record of successfully leading and managing cross-functional teams, implementing Agile methodologies, and driving process improvements to ensure efficient project delivery and achieving business objectives. In my recent role, I have managed teams while effectively utilizing tools like Linear, Scrum, and Basecamp to oversee complex projects from planning through to execution, ensuring on-time delivery and high-quality results. These efforts have resulted in enhanced operational efficiencies and service delivery. I have consistently achieved sales targets through upselling products such as extended warranties, accessories, and SEO services, which enhanced customer satisfaction and drove revenue growth. With a focus on leadership, team development, and continuous improvement, I bring a proactive and solutions-driven approach to every project, ensuring that both team success and business goals are achieved.

I have extensive experience supervising daily customer queries and managing franchise operations across India, focusing on performance analysis and sales data to drive improvements. My role included overseeing marketing initiatives through various channels, such as social media and print media, ensuring a cohesive brand message. Additionally, I was fortunate to serve as a product trainer, conducting over 25 seminars aimed at enhancing product knowledge and sales techniques among staff. My responsibilities also extended to event management, where I successfully organized company events attended by more than 1,000 participants, ensuring seamless execution and engagement. In the personal care sector, I worked closely with vendors to ensure the timely delivery of products, maintaining strong relationships to facilitate smooth operations. I diligently maintained sales reports and projected future sales trends to inform inventory management and stock levels, ensuring that the company met customer demand efficiently. With strong communication skills, I also contributed as the Editor of the company’s annual magazine, Souvenir, where I curated content and collaborated with various teams to highlight our achievements and showcase our products. My multifaceted experience has equipped me with the skills necessary to drive operational excellence and contribute to overall business success.

Served as the Tech lead of the Apple Authorized Service Centre in Adajan, Surat, where I am responsible for overseeing a wide range of operations. My primary duties include diagnosing and resolving technical issues related to Apple products, ensuring that customers receive effective solutions in a timely manner. I actively promote upselling opportunities, guiding customers toward additional services and products that enhance their Apple experience. In addition to troubleshooting, I manage the process of creating iPhone replacement orders and conducting repairs on various iPhone models. I ensure that all repairs are completed efficiently while maintaining the highest standards of quality. I also handle escalations from Apple, working to resolve any complex issues that arise and maintaining a strong relationship with the brand. Leading a dedicated team of four members, I focus on their professional development by providing training in technical skills, enhancing their communication abilities, and improving overall customer service standards. I prioritize fostering a collaborative and supportive work environment that encourages continuous learning and growth, ensuring that our team remains at the forefront of Apple service excellence.

Dedicated to creating marketing awareness for our products through targeted strategies, including B2B calling, business promotion, and driving B2B sales. My efforts are focused on meeting and exceeding sales targets while establishing and nurturing strong client relationships. Additionally, I provide expert assistance in resolving technical queries related to shared hosting, email servers, and domain configurations. I ensure clients receive comprehensive support tailored to their specific needs. Furthermore, I help clients enhance their marketing efforts by utilizing our products, such as SEO tools and website builders. By guiding them on how to effectively leverage these resources, I aim to improve their online visibility and help them achieve their business objectives.

Worked as a front-line technician for HP, primarily focused on the voice process for laptops. In this role, I am responsible for diagnosing and troubleshooting software issues, providing customers with clear and effective solutions to enhance their user experience. I strive to ensure that each interaction is productive, addressing customer concerns promptly and professionally. In addition to technical support, I actively engage in upselling HP products and services, educating customers on the benefits of various offerings that can enhance their laptop experience. By doing so, I not only contribute to achieving our sales targets but also help customers make informed decisions about products that best suit their needs. My position requires a strong understanding of HP laptops, excellent communication skills, and a commitment to delivering high-quality customer service. I continuously seek to improve my technical knowledge and sales techniques to better assist customers and drive sales success.