Nikola Vlahovic
Network Operations Center Engineer
Salary / Daily rate
Belgrade, Serbia
Freelance, open to permanent contract
Skills
Languages
About me
Intro
IT professional with a solid understanding of networking and cloud technologies, and an AWS Certified Solutions Architect Associate. Currently focusing on building a career in DevOps, with hands-on experience in Linux, Docker, AWS, Terraform, Kubernetes, Git, Jenkins and Ansible, while continuously expanding expertise in modern DevOps practices.
Work experience
Network Operations Center Engineer
NGA - Next Generation Advanced
Jul 2023 - Present
3 years 4 months
Los Angeles, CA, USA
Skills: Session Initiation Protocol (SIP) · IP Networking · Amazon Web Services (AWS)
Operations & Support Engineer
Star Telecom
Jul 2022 - Jul 2023
1 year 1 month
Belgrade, Serbia
- Trobleshooting SIP traces, CDRs (database) and other logs regarding VoiP calls - Communication with clients and carriers regarding VoiP issues - Client support and end user support on Genesys cloud - IVR applications – monitoring and testing - Monitoring and analyzing of daily, weekly and monthly reports
IT Operations Monitoring Analyst
ICL Services Serbia
Jan 2022 - Jul 2022
7 months
Belgrade, Serbia
-Virtual 24/7 monitoring of the servers and reporting the issues by creating tickets and providing detailed information about the specifics of the problem. -Handling level 1 issues - responding to system restart requests by rebooting the host. Changing passwords by connecting directly to the server. -Handling issues on production impacting sessions by troubleshooting directly in the tool and if necessary by communicating with different teams.
Quality Control Engineer
Roaming Networks
Dec 2019 - Jan 2022
2 years 2 months
Servia 505 00, Greece
Quality control of performed field works on the construction of passive optical networks.
Education
The School of Electrical and Computer Engineering of Applied Studies
Bachelor Engineer of Electrical and Computer Engineering
2016 - 2019
3 years 2 months
Electrical Engineering High School ”Nikola Tesla”
High School Diploma
2012 - 2016
3 years 11 months