Nitesh Jha

• Spearheaded analysis and debugging of Android system apps and AOSP-level features, leveraging logcat, tombstones, and ANR traces to identify and resolve system-level issues, ensuring smoother OS functionality. • Diagnosed and resolved critical issues affecting both system and third-party apps, enhancing performance and stability across a device fleet serving over 100 million users globally. • Served as the Android OS specialist within the global support and R&D teams, driving app compatibility resolutions and collaborating closely with both internal dev teams and external app vendors to resolve deep integration issues. • Improved device behavior and UX by analyzing complex interactions with core Google services (Play Store, Google Wallet, Maps, etc.) and identifying system-side root causes and integration flaws. • Collaborated across hardware (camera, GPS, microphone, multi-screen, etc.) and software domains to enhance feature reliability and cross-functional performance, bridging communication between R&D, QA, and software development teams. • Investigated and resolved third-party app compatibility challenges, proactively engaging with developers of top apps on Google Play to coordinate bug fixes and optimize experience on Honor devices. • Utilized advanced log collection tools (e.g., adb, bugreport, custom scripts, Field Test app etc) to gather and dissect low-level logs, identifying bottlenecks and contributing to faster triage of escalated issues. • Analyzed user feedback and competitive benchmarks to uncover feature gaps and UX pain points; delivered actionable reports and strategic recommendations to product and design teams for roadmap planning. • Created and maintained detailed development tickets using insights from logs, performance comparisons, and feature proposals — guiding engineering teams with technical context and implementation suggestions to drive continuous product improvement.

• Continuously elevating user experience for millions of users across three distinct Set Top Box (STB) models, each featuring diverse hardware configurations and operating on varying Android API levels. • Innovating and implementing new features and designs as per directives from the design and product teams, ensuring alignment with user needs and market trends. • Seamlessly upgrading STB devices to accommodate the latest Android versions, meticulously addressing API changes to maintain compatibility and functionality. • Proactively addressing bugs and resolving crashes to optimize application performance, thereby delivering a seamless and enjoyable user experience. • Facilitating seamless collaboration with internal and external teams on a daily basis, fostering effective communication and problem-solving to ensure swift resolution of issues. • Perform code reviews for colleagues to ensure code quality, share best practices, and improve team skills.

• Feature Development and Enhancement: Spearheaded the ongoing development and refinement of features within the HBO Android TV application, striving for excellence in user experience and functionality. • API Integration: Collaborated closely with the backend team to seamlessly integrate APIs, ensuring smooth communication between the application and external services. • Visual Design and Animation: Leveraged expertise in visual design and animation to bring the creative vision of the design team to life, enhancing the aesthetic appeal and engagement of the application. • Cross-Device Compatibility Testing: Engaged with both internal and external QA teams to rigorously test and debug code across a diverse range of devices, including Android TV (Sony, Philips, MiTV), Nvidia Shield, Xiaomi Mi Android Box, Amazon FireStick TV, and more. • Status Reporting and Issue Resolution: Maintained open communication with project managers, providing regular updates on the status of work and promptly addressing any issues or limitations encountered during development. • Prioritization and Delivery: Ensured the timely delivery of priority tickets by diligently tracking progress and adhering to sprint timelines, utilizing JIRA as the central platform for task management.

• Lead resolution of global corporate client inquiries in biggest Hospitality, F&B, Casino, and Clubs, ensuring swift outcomes and fostering collaboration across teams. • Implement innovative documentation protocols to track interactions and uphold audit standards, driving continuous improvement in procurement and finance departments. • Train clients on system usage as needed, empowering them to maximize the value of our solutions. • Collaborate closely with internal teams to implement innovative solutions and streamline processes, driving immediate measurable savings and stronger business results. • Customize customer applications and workflow processes to meet unique business needs, further enhancing our reputation for tailored solutions. • Utilize advanced communication and troubleshooting skills to deliver top-tier support, enhancing our reputation as a market leader in SaaS solutions. • Execute complex SQL queries and employ advanced troubleshooting methodologies, ensuring our solutions remain at the forefront of innovation.

• Team Management: Spearheading a team of 14 members, overseeing their tasks to ensure optimal productivity and efficiency. • Workload Planning: Meticulously preparing daily workloads for the team and coordinating seamless task allocation to maximize output. • Quality Assurance: Maintaining the high quality of a prominent Mobile Application, Close5 eBay US, through vigilant monitoring, data filtering, and precise data mapping. • Client Coordination: Serving as the primary liaison between our team and the client's technical team, promptly addressing issues related to tools and admin panel functionalities through effective communication and coordination. • Training and Development: Taking an active role in onboarding new team members, ensuring they are equipped with necessary skills and knowledge to excel in their roles. • Client Engagement: Engaging with clients daily to gauge work progress, understand requirements, and ensure utmost satisfaction with our services. • Work Environment: Prioritizing maintaining a clean, safe, and conducive working environment, fostering a culture of collaboration and innovation. • Performance Management: Keeping the team motivated, monitored, and aligned with company targets and performance standards through regular feedback and evaluations. • Reporting and Communication: Providing regular updates and reports to senior managers to ensure transparent communication and alignment with organizational goals.

Leaned Basics Of PLC and CSADA Programming