N
Niv Laskin
Head of Customer Support
Salary / Daily rate
2750 Cascais, Portugal
Freelance
Skills
CRM
Languages
EnglishHebrew
About me
Intro
Customer Support leader with 15+ years managing technical operations and teams across telecom and tech industries. Currently Head of Customer Support at Qwilt, with proven expertise in NOC management, CRM systems, and scaling support operations. I deliver exceptional customer experiences through strategic team leadership and technical problem-solving.
Work experience
Q
Qwilt
Jan 2022 - Present
4 years 10 months
Head of Customer Support
Jan 2024 - Present
2 years 10 months
Network Operations Center Manager
Jan 2022 - Jan 2024
2 years 1 month
L
LivePerson
Oct 2018 - Jan 2022
3 years 4 months
Network Operations Center Team Lead
Jul 2020 - Jan 2022
1 year 7 months
Network Operations Center Supervisor
Jun 2019 - Jul 2020
1 year 2 months
Network Operations Center Engineer Tier 2
Oct 2018 - Jul 2019
10 months
C
Service and Sales Team Manager
Cellcom
Aug 2008 - Oct 2018
10 years 3 months
Education
T
The Open University of Israel
2022 - 2026
5 years