
Nivine Haydar
Customer Service Representative
Salary / Daily rate
Byblos, Lebanon
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer service specialist with 3+ years managing inquiries, order processing, and client relations across diverse platforms. Proven expertise in resolving complaints, handling refunds, and maintaining customer satisfaction while supporting business operations. Ready to deliver exceptional support and streamline your customer experience processes.
Work experience
Customer Service Representative
teelaunch
Feb 2023 - Present
3 years 9 months
Jbeil, Keserwan-Jbeil Governorate, Lebanon · On-site
Main tasks: - Handling customer inquiries and concerns via emails. - Resolving customer issues and complaints in a timeline and satisfactory manner. - Assisting customers with placing orders, processing payments and tracking shipments. - Having a throughout understanding of the company’s products. - Handling replacements and refunds. …
Teacher
Self-employedFreelance
Sep 2019 - Jul 2024
4 years 11 months
- Lesson planning. - Individual Instructions. - Creation of a supportive environment. - Emotional Support.
Investor Relations Specialist
frequenC
Feb 2023 - Jul 2023
6 months
Uae · Remote
As an investor relations specialist my primary tasks and responsibilities were: - Preparing and delivering presentations to investors, business plans, growth prospects. - Investor outreach - Earning calls And others
Business Administrator
Elēkrŏn Ventures
Oct 2022 - Mar 2023
6 months
Lebanon, TN, USA
My main tasks as a Business Administrator were: - Managing emails, phone calls, scheduling meetings… - Organizing and maintaining databases, records and files. -Managing HR related tasks. -Assisting in project management by coordinating tasks, timelines, and resources to ensure projects. are completed successfully. - Vendor management. - Engaging in rigorous researches.
Education
Holy Spirit University of Kaslik - USEK
Master's degree
2024 - 2026
1 year 5 months
Lebanese University
Bachelor's degree
2018 - 2022
3 years 11 months