Nkululeko Siyengo
Customer Experience Specialist
1 recommendation
Salary / Daily rate
1 person recommend
Johannesburg, South Africa
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
CX Specialist with 10+ years of client services expertise across insurance, healthcare, and tech industries. Proven success in technical sales consulting, quality assurance, and CRM management at leading companies like Old Mutual and MultiChoice. Ready to optimize your customer experience with strategic methodologies and technical problem-solving skills.
Work experience
CX specialist
Numan
Dec 2024 - Present
1 year 11 months
London, UK
Client servicing, CX methodologies, inbound call handling
Old Mutual Insure
Nov 2018 - Mar 2023
4 years 5 months
Client Services Consultant
Nov 2018 - Mar 2023
4 years 5 months
Skills: Technical Sales Consulting · Client Services · Client Services Management · Client Counseling · Testing · Quality Assurance · QA Engineering · Finance
Customer Service Specialist
Nov 2018 - Mar 2023
4 years 5 months
Johannesburg Metropolitan Area · On-site
Skills: COB · Finance
Sales Representative
Jenus Health
Mar 2017 - Oct 2018
1 year 8 months
Johannesburg Metropolitan Area · On-site
Skills: Marketing Management · Negotiation · Retail · COB
MultiChoice Group
Feb 2012 - Jul 2014
2 years 6 months
Johannesburg Metropolitan Area · On-site
Customer Service Specialist
Feb 2012 - Jul 2014
2 years 6 months
Johannesburg Metropolitan Area · On-site
Skills: COB
Customer Service Representative
Sep 2012 - Mar 2013
7 months
Johannesburg Metropolitan Area · On-site
Skills: Communication · Customer Relationship Management (CRM) · COB
Service Desk Analyst
Dimension Data
Jul 2013 - Mar 2014
9 months
South Africa · On-site
Skills: IT Service Management · Databases · Customer Relationship Management (CRM)
Education
APMG International
ITIL
2014 - 2014
3 months
Ilab
ISTQB
Pc training
IT diploma