Noël NYAMSY

Implementation, configuration, troubleshooting, training and documentation around MobileIron (Ivanti), BlackBerry UEM, Samsung Knox Suite for managing your mobile cloud or core workplace for european international institutions.

– Supporting a global & remote workforce – Ticketing system: dispatching & escalating tickets, as well as supervising a 3rd party vendor – Creative problem-solving and forward thinking attitude – Computers life cycle: support in managing the lifecycle of the devices, orders, delivery, inventory and invoices follow-up – Administrate and Manage various SaaS platform: Slack, Zoom, Slab, 01Password, NordLayer, etc. – Administrate Google Workspace and Apple technologies (ABM) including Kandji MDM – Participate in computers migration projects accross the network – Collaborate with stakeholders (both IT and non-IT) to define projects scopes, requirements, objectives, and deliverables, and ensure technicals solutions meet client requirements. – Provide VIP Support to the CEO and affiliates, C-Level members, Assistants, etc. – Translate technical information into digestible one – Learn new tools and technologies and develop IT skills, as well as help develop junior IT colleagues knowledge & skills – The versatile and adaptable skills necessary to flourish in a fast-paced and wide-ranging work environment and work across phone/video conferencing and time zones – Passion for excellence.

– Make the life of our users easy when it comes to our corporate technology – Support activities across cross-functional teams (apps or security teams) and external vendors – Administrate and Manage various SaaS platform – Install, Configure and Deploy MDM solution, Apple Business Management Devices – Participate in computers migration projects accross the network – Collaborate with stakeholders (both IT and non-IT) to define project scope, requirements, objectives, and deliverables, and ensure technical solutions meet client requirements. – Provide VIP Support to the CEO and affiliates, C-Level members, Assistants, etc. – Translate technical information into digestible one – Manage 3rd solutions vendors – Computers life cycle: support in managing the lifecycle of the devices, orders, delivery, inventory and invoices follow-up – Ticketing system

– Administration and Manage MobileIron platform – Mobile devices & tablets: Android/iOS – VIP Events (General Assemblies, Reports, Board Meetings, Financials Boards) – Security IT Projects Management (Communication, Software Deployment, Support) – Redaction of technical procedures

Team lead of 2 junior task force mobility engineers in the global digital workplace service for 20000 users. – Administration and Manage Intune platform (BYOD, MAM) – Participating in migration project from Airwatch to Intune – Deploying Samsung mobility solutions (eFota, KME, Knox Configure) – Technical workshops: bi-weekly presentation of technical Intune module to global admin – Redaction of technical documentation

– Project, Maintain, Deploy and Support Intune MDM – MS Endpoint management / BYOD / MAM Policies for iOS and Android Phones – MS Teams & MS 365 Administration (+300 users) – M365 stack such as Teams, Exchange, EMS+Security, O365 – Manage license contract of third party vendors

– WorkspaceOne MDM Administrator for 3000 users (MEP & APA) – Workspace One platform Production & Lab – Devices and MAM policies – 2nd Level Support mobiles and tablets (Android and iOS) – Device Management (SAAS VMware Workspace One UEM) – VIP Support

– Manage and maintain MDM Platforms (production and Lab) for more than 7 000 users – Device Management, MAM/ BYOD Policies VMware Workspace ONE UEM & Microsoft Intune – Business units apps projects – Sharepoint knowledge based and training for support teams level 1 & 2 – Secure containers set up for emails, apps, browsing and contents – Devices platforms: IOS DEP, Android, Samsung KNOX, iOS Tablets and MacOS – MDM Lab platform & technology surveillance

– Proactive iOS and Android Beta testing for tablets and phones – Very experienced VIP Support Engineer, with successful experience within international business environments. – Customer orientated attitude with an ability to stay calm under pressure – Outgoing personality with very strong communicational skills. Proactive nature ensuring issues are quickly – Security Support MDM Platforms VMWare AirWatch (production) for 20.000 users – Management and support of all mobile's phones (Corporate and BYOD) / Regional Administrator AirWatch

– VIP Support Engineer – AirWatch & BlackBerry Enterprise Servers global admin – Management and support of all mobile's phones – SharePoint knowledge base support around MDM

Ctrack Provide fleet management and vehicle tracking solution for a global client base; With more than 25 years of experience, and recognized as a world-leading provider of advanced machine-to-machine (M2M) communication and telematics solutions – Architect the implementation and maintenance of Ctrack Solution for publics services in Cameroon – Roll Out of Ctrack Solution as official distributor for medium, large industries and special task forces – Orchestrates reseller profiling to provide a deep insight into each client account – Develop and implement standard operational standards to maintain vehicles by advocating best practices. – Fleet data analytics detailed records and reports to improve finance costs, fleet maintenance, operations activities – Trainings and synchronize the action of transversal teams (sales & project team, field service engineers, service desk and IT development teams) – Provide technical support to field sales staff, clients and are involved in the pre-sales process (presenting demos, attending exhibitions)

Senior IT Support Engineer primarily focused on providing support to users up to VIP level across active directory, mailbox, desktop and laptop. Complied with management directives to manage the mobile and tablet platform. – Improved system performance by migrating systems from Win XP to W8

VIP IT Support Engineer who exceeded expectations of VIPs and their needs by configuring BlackBerry and Apple devices and providing network access in OSX and Windows. Facilitated the remote connectivity for users by conducting detailed tests on VPN tools including Juniper VPN. Oversaw the logistics for events requiring IT and audio / video and allocated access rights to members creating collaborative spaces by managing sensitive data. Provided users with 1st and 2nd level help desk support by using a central online ticketing system (BOSS). – Tasked as first point of contact for multi-disciplinary teams by providing proactive support – Managed the migration of email from Lotus Domino to Exchange – Installed computer systems on site and carried out routine maintenance – Delivered training on instant messaging to the end user during the roll out of Lync – Coordinated web meetings over Lync / WebEx and set up multi-site conferences using Polycom systems

Mobility Engineer / Lotus Domino Administrator with the overall remit to plan projects including the implementation of mobile solutions of BlackBerry v4.1.6 Lotus Traveller / Windows Mobile. Established, configured and managed email servers for users of Lotus Domino 8.5 and Lotus network. – Met business needs by managing Lotus QuickR 8.2 and Lotus Live collection of tools for online collaboration

Mobility Project Engineer who demonstrated expertise on BlackBerry projects and technical overviews with the installation of BES on Exchange / Domino, conducted tests on 3rd party applications and produced documentation on various environments. Skilfully trained VIP users on the utilisation and operation of BlackBerry handhelds. – Coordinated and attended BlackBerry exhibitions and partner events as a representative of the company – Provided 1st and 2nd line support to customers and delivered training to end users / administrators – Actively participated in projects for mobility customers including technical documentation, training and systems migration

BES Administrator Support for Lotus Domino for new user accounts and trained VIP users on BlackBerry handhelds. Managed stock and created database incidents to manage customer support effectively. – Liaised with a 3rd party vendor for contract cancellations and the return of faulty devices – Tested handhelds firmware, checked compatibility and monitored tools for BES

IT Coordinator who supported users and optimised systems / applications including troubleshooting hardware and software. Established contact with retailers to manage, check and dispatch products and configured data synchronisation for BlackBerry, Palm, Smartphone and PDA.

Business Analyst who processed and meticulously analysed transactions relating to sales performance, business trending and the market segment to understand strategies for improved performance. Supported sales administration and production planning and trained sales representatives. Other Business Analyst duties: – Developed standard tools for design analysis for SSA countries – Devised applications to provide an analytical evaluation of market trends for strategic and tactical planning – Implemented and managed all sales and marketing tools