Noha Taha1332

-Crisis Management: Handling social media crises and negative feedback professionally and efficiently, with a focus on preserving the brand's reputation. -Brand Monitoring: Monitoring social media platforms for brand mentions, sentiment, and reputation management, and taking appropriate action as needed. -Customer Engagement: Actively engaging with the Customers by liking, commenting, and sharing relevant content to foster a sense of community and increase brand awareness. -Analytics and Reporting: Analyzing social media metrics and performance data to evaluate the effectiveness of campaigns and strategies, and making recommendations for improvement. -Social Media Advertising: Creating and managing paid social media advertising campaigns to reach specific target demographics and achieve marketing objectives. -Cross-functional Collaboration: Collaborating with other departments such as marketing, customer service, and product development to ensure a cohesive and integrated approach to social media.

-Responsible for the day-to-day supervision of a group of call center associates, ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. -Essential Functions/Core Responsibilities -Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements -Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly-Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment -Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates -Provide subject matter expertise in handling escalated customer calls as needed -Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities. -Stay current on internal work processes, policies and procedures. Attend required manager development training. -Promote the Flairstech values through both behavior and attitude, including being an advocate for team members.

-Sourcing Candidates: Recruiters actively search for potential candidates through various channels such as job boards, social media, professional networks, and employee referrals. -Screening Resumes and Applications: They review resumes and job applications to assess candidates' qualifications, experience, and fit for the position. -Conducting Interviews: Recruiters conduct initial screening interviews to evaluate candidates' skills, experience, and cultural fit with the organization. -Coordinating Interviews: They schedule and coordinate interviews between candidates and hiring managers or interview panels. -Managing Candidate Relationships: Recruiters serve as the primary point of contact for candidates throughout the hiring process, providing updates, feedback, and guidance. -Negotiating Job Offers: They may negotiate job offers with selected candidates, including salary, benefits, and other terms of employment.

- Consistently provide the highest level of customer service and professionalism. - Research, analyze and resolve customer issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions, while maintaining ownership of the issue. - Flexible approach to ensure established service levels are achieved at all times. - Obtain no-show, and late cancellation waivers from hotel vendors. - Reach out to airlines to obtain waiver codes for name corrections, refunds, etc. - Work with all vendors (airlines, hotels, and car rentals) to resolve any issues. - Use Sabre GDS to issue and reissue flight tickets, correct/change names (as per airlines' policy). - Search for the best fares and show a good understanding of consolidator and net fares. - Offer consultative low cost/low fare options for air, car, and hotel reservations. - Follow company procedures in areas of customer service, booking systems, documentation, pricing, invoicing, etc. - Follow prescribed customer service escalation procedure. - Provide the customer with the required industry information, such as exchange costs and penalties. - Act with integrity and confidentiality and protect sensitive information.

- Consistently provide the highest level of customer service and professionalism. - Research, analyze and resolve customer issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions, while maintaining ownership of the issue. - Flexible approach to ensure established service levels are achieved at all times. - Obtain no-show, and late cancellation waivers from hotel vendors. - Reach out to airlines to obtain waiver codes for name corrections, refunds, etc. - Work with all vendors (airlines, hotels, and car rentals) to resolve any issues. - Use Amadeus GDS to issue and reissue flight tickets, and correct/change names (as per airlines' policy). - Search for the best fares and show a good understanding of consolidator and net fares. - Offer consultative low cost/low fare options for air, car, and hotel reservations. - Follow company procedures in areas of customer service, booking systems, documentation, pricing, invoicing, etc. - Follow prescribed customer service escalation procedure. - Provide the customer with the required industry information, such as exchange costs and penalties. - Act with integrity and confidentiality and protect sensitive information.