Nour eddine Lemrabet

Overseeing fiber optic network deployment to ensure seamless internet service expansion, resolving technical issues in coordination with field technicians to optimize service delivery, collaborating with infrastructure teams to maintain network integrity and high-speed connectivity, and analyzing data to ensure accurate updates based on feedback from field technicians.

Provided bilingual customer service in French and English, assisting clients with billing inquiries, refunds, and service upgrades while ensuring a high level of customer satisfaction. Managed a high volume of inbound and outbound calls, efficiently resolving technical and account-related issues. Processed billing adjustments, credit notes, and payment corrections with accuracy and attention to detail. Recommended and upsold customized service plans, contributing to revenue growth. Effectively utilized CRM tools to track customer interactions and streamline service processes.

As a passionate entrepreneur, I founded and managed a dynamic coworking space in Fès, Morocco, from February 2023 to September 2023. My background in marketing and finance was key in turning the space into a thriving professional hub. Strategic Management: Led all operations from planning to execution, using my expertise in business strategy and financial management to meet ambitious goals. Active Networking: Built strong relationships with professionals across industries, fostering a community of talented workers and driving growth. Continuous Innovation: Constantly improved the space to meet client needs, ensuring a modern and high-quality environment.

Managed customer contracts and energy service accounts, ensuring smooth onboarding processes. Assisted in launching a new activity (Cluster) aimed at improving customer retention and acquiring new clients. Led sales administration and customer retention initiatives to reduce churn.

Co-founded a company (SARL) that specialized in distributing cleaning products. As a key part of the team, I handled sales, negotiations, and administrative duties to establish a strong foothold in the market. Key Responsibilities: Sales & Negotiation: Led sales efforts, fostering relationships with clients and negotiating contracts. Administration: Managed administrative tasks, ensuring smooth operations and efficient workflow.

Assisted in VAT declaration, invoice adjustments, and account reconciliation, contributing to smooth financial operations. Played a key role in business creation processes and prepared monthly financial reports. Performed bookkeeping tasks, calculated financial charges and products, and prepared balance sheets. Supported the preparation of financial statements, ensuring accurate and consistent record-keeping. Assisted in analyzing financial data and ensured compliance with accounting standards.

Muja was a network of freelancers and self-employed entrepreneurs. My primary role was to manage the network, develop clientele, and act as the intermediary between the clients and freelancers. The services provided by this network were mainly centered around digital marketing and communication for businesses. Key Responsibilities: - Client Development: Developed relationships with clients and understood their digital marketing needs. - Network Management: Managed the network of freelancers, ensuring smooth operations and matching the right freelancers with the right clients. - Digital Marketing: Focused on SEO, digital communication, and creating tailored solutions for businesses.