Nour mohamed
Quality Assurance Specialist
Salary / Daily rate
Cairo, Cairo Governorate, Egypt
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Quality Assurance Specialist with proven expertise in root cause analysis and customer experience optimization at fintech company Tabby. Skilled in identifying pain points, improving agent performance, and enhancing customer satisfaction through data-driven insights. Ready to help businesses streamline operations and boost service quality.
Work experience
Moderator
Qkitchn
Skills: Marketing · Online Moderation · Social Media · Teamwork
Tabby
Oct 2023 - Present
3 years 1 month
Cairo, Egypt · Hybrid
Quality Assurance Specialist
Oct 2024 - Present
2 years 1 month
Cairo, Egypt · Hybrid
(RCA team) Analyzing the agents work per topic to get to the root cause of the customer dissatisfaction and improve it.
Payment Specialist
Mar 2024 - Oct 2024
8 months
Cairo, Egypt · Hybrid
Supporting customers who have faced any type of technical issues regarding their payments and assisting them, explaining the issue and getting in touch with the payment gateways and banks if required.
Customer Service Representative
Oct 2023 - Mar 2024
6 months
Cairo, Egypt · Hybrid
Skills: Customer Support · Customer Service · Adaptation · Attention to Detail · Communication · Emotional Intelligence · Following Up · Interpersonal Skills · Problem Solving · Soft Skills
Moderator
Vetwork Inc.
Feb 2020 - Jan 2021
1 year
Cairo, Cairo Governorate, Egypt
Skills: Marketing · Online Moderation · Customer Service · Social Media · Customer Support · Teamwork
Education
Ain Shams University
Touring Guide
2021 - 2025
4 years 6 months