Noureldeen Hisham

𝘒𝘦𝘺 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴: Account management, including leading client and internal meetings • Account monitoring, reporting and analysis • Manage small to medium sized projects (US$20k-100k), including direct management of suppliers & clients • Strong implementation skill set with a knowledge and understanding of production • Client counsel, both tactical implementation and general day-to-day contact • Assist in developing pitch proposals and presentations • Oversight of creative process both in pitch and implementation phases • Strong understanding of the client requirements, and able to fill a proper clear brief for the rest of the team • Being able to manage multiple projects at once • Budget management & supplier negotiations

Led the digital agenda, ensuring seamless delivery of integrated digital solutions to meet diverse client and vendor objectives. Collaborated with Billing, Finance, and Vendor teams to optimize payout processes and ensure accurate actualizations. Innovated management strategies to streamline operations, promoting high-quality standards and team training initiatives. Optimized operational processes to maintain exemplary standards and foster a culture of excellence. Implemented comprehensive training and development programs to enhance team capabilities and drive continuous improvement.

𝘒𝘦𝘺 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴: Managed the seamless execution of operational tasks, including campaign setup, traffic management, and launch optimization, to enhance brand partner campaigns. Collaborated with team members and leadership to implement continuous improvement initiatives, improving client and campaign delivery processes for greater efficiency and satisfaction. Created detailed client performance reports by accurately extracting and consolidating data into standardized templates, ensuring precision and protocol adherence. Delivered comprehensive post-buy reports, documenting media delivery and actual spending within media systems for accurate and transparent client reporting. Led the optimization of campaign delivery processes, increasing efficiency and effectiveness to meet the evolving needs of clients and businesses.

Skills: Quality Assurance · Customer Experience · Data Analysis · Customer Support · Project Management

Skills: Customer Experience · Negotiation · Customer Support