Nthabiseng Matlabe
Customer Support Specialist
Salary / Daily rate
Johannesburg, South Africa
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Customer support specialist with 5+ years of experience in data management and administrative assistance. Expertise in CRM systems, database maintenance, and quality assurance with proven track record in contact centers and technical troubleshooting. Ready to streamline your operations with meticulous data entry and exceptional customer service skills.
Work experience
Administrative Assistant
iSwitch
Oct 2022 - Present
4 years 1 month
South Africa · Remote
Escalation Specialist
Iswitch Prepaid Metering
Sep 2024 - May 2025
9 months
South Africa · Remote
Promoted
Administration Assistant
netVendor
Oct 2022 - Oct 2024
2 years 1 month
Beitbridge, South Africa
Skills: Data Management · Virtual Assistance · Customer Service · Databases · MICROS · Contact Centers · Analytical Skills · Typing · Software as a Service (SaaS) · Customer Relationship Management (CRM) · Troubleshooting · Collaborative Problem Solving · Technical Proficiency · Document Processing · Skilled Multi-tasker · Oral Communication · Resource Planning · English · Google Workspace · Critical Thinking · Data Analysis · Database Maintenance · Health Care Professionals · Financial Analysis · Compensation · Requirements Analysis · Attention to Detail · Desktop Computers · Written Communication · Data Entry · Customer Satisfaction · Customer Support · Quality Assurance
Field Agent
PAX (750Amped)
May 2020 - Oct 2022
2 years 6 months
Soweto, South Africa
Healthcare assistance to the community Elder health education
Receptionist
Psychology Clinic
Oct 2014 - Jul 2019
4 years 10 months
Benoni, South Africa
Receptionist Switchboard Administration
Restaurant Crew Member
Burger King South Africa
May 2017 - Jul 2018
1 year 3 months
Johannesburg park station
I am doing a food and beverage learnership which entails all aspects of customer service and the large aspect of hospitality both in the hotels and restaurants.
Education
Psychology Clinic
Certificate
2015 - 2019
3 years 10 months
Global Jewelry Academy
certificate
2014 - 2014
1 year