Soufyane Bouziane

Within the GTS (Global Technology Services) unit of the HCS (Housing & Connectivity Services) department, the IBFS CRM (Customer Relationship Management) unit is responsible for all partnership relationships and project portfolio management for all IBFS (International Banking Financial Services) subsidiaries. As part of the CRM unit, my main responsibilities are: Manage and control the business relationships with internal partners. Ensure the proper delivery of IT solutions (Build and Run) according to business needs and operate them with high quality of service. Promote and support key initiatives to transform the IT of the concerned subsidiaries in line with the Group's technology roadmap. Budget management, forecasting, staffing, reporting, etc. Vendor management: negotiations, follow up, etc. Reporting to HCS Board of Directors for all affected subsidiaries. Expertise(s) / Technology(s) : Cisco Switches & Routers (Catalyst, Nexus 7K, 9K, ASR ...) Space design and urbanization of data centers Measurement technology (SPAN, Netscout Probe, Gigamon Matrix Switch, Opnet, Corvil ) Office Suite (Exchange OnLine, OneDrive, O365...) Telecom vendors and related technologies (MPLS, SD-WAN, Ethernet Private Line, Internet VPN...).

Within CARDIF Head Office International Infra BU, I Led group projects across international subsidiaries, meeting their specific business needs and launching the necessary IT infrastructure evolutions as outlined in the Group technology roadmap. Additionally, I established with subsidiaries CIOs/CTOs a centralized gouvernance, managing projects timelines, quality and smooth execution. I also had the responsibility of managing Project portfolio, ensuring the organization maintained optimal cost efficiencies while meeting subsidiaries business needs. Closely monitored operations to identify areas for improvement and implemented strategic measures to optimize efficiency and performance. Represented the CARDIF IT Infra department and supported changes throughout CARDIF's international subsidiaries, providing guidance, mentorship, and strategic leadership to meet the organization's objectives.

Having dual responsibility for Infra and projects was one of the most challenging and instructive experiences I've ever had at that time. As Head of IT Projects, I successfully led several large-scale IT projects, resulting in significant improvements to business processes, cost savings, and enhanced customer satisfaction. I was responsible for establishing budgets, timelines, and project plans, as well as providing direction and support to project team members to ensure project delivery on time and within budget. Additionally, I effectively communicated with stakeholders to capture business requirements and align projects with organizational goals. My skills in risk management, change management, and stakeholder management enabled me to navigate challenges and successfully execute projects. Overall, my experience as Head of Projects demonstrates my ability to manage multiple complex projects simultaneously, collaborate effectively with cross-functional teams, prioritize tasks, plan and execute timelines, and adjust project plans as required to achieve optimal outcomes. Besides, in my Infrastructure Manager role, I oversaw the installation and maintenance of all company hardware and software, ensuring that systems were up-to-date and secure. In addition, I was responsible for overseeing disaster recovery planning and resolving any technical issues that arose. SMART goal-setting, delegation, and coaching were essential to empowering the teams and, consequently, achieving results.

In my role as an End User Services Manager, I was responsible for ensuring that all end-users within the organization had the necessary tools and support to carry out their work efficiently and effectively. This involved managing the IT helpdesk teams (AXA France Services - AXA Assistance - AXA Banque - AXA Services Maroc), monitoring service levels and resolving client issues within SLAs. I drove continuous improvement in the end-user experience by collaborating with quality, SLM and IS teams to implement process efficiency, Automation, and improved communication and user experience. In addition, I was responsible for managing all hardware and software within the CMDB, ensuring updates and granting traceability of all assets. As a leader, I encouraged open lines of communication between my team members and the stakeholders to ensure that our services met their needs adequately. Furthermore, my team and I provided regular documentation and training to equip users with the necessary knowledge and skills to ease the use of the software and tools available in the service catalogue. In brief, my experience as an End User Services Manager allowed me to build strong interpersonal skills, and develop an eye for detail, and critical thinking. Encouraging a culture of continuous improvement and teamwork made it easier for me to drive successful outcomes, achieve an increase in overall productivity, and secure a more satisfied user base.

Throughout my tenure as an IT Manager, I was responsible for the overall IT area, managing multiple projects, including implementing new systems software and procedures that resulted in efficiency improvements and cost savings. I also responded promptly to user needs and conducted regular system assessments to ensure optimal system performance and address any arose issues. Furthermore, I provided technical leadership to junior staff, guiding them on best practices and technologies and promoting a culture of continuous improvement. This not only improved the capabilities of my team but also enhanced the overall IT operations of the company. In summary, my experience as an IT Manager highlights my ability to manage complex projects, establish budgets, provide technical leadership, and collaborate with stakeholders to capture business requirements. My expertise has helped organizations perform optimally and to leverage technology to achieve their goals.

As an IT solution engineer, I was responsible for designing, implementing, and maintaining a wide range of IT solutions for clients. I collaborated with cross-functional teams to ensure technology solutions aligned with business goals and objectives. I provided technical support and training to end-users. My role involved analyzing client requirements, researching and recommending appropriate technologies, and customizing solutions to meet specific needs. I was also proficient in troubleshooting hardware and software problems and improving the overall IT infrastructure performance for clients. Overall, my experience as an IT engineer in a consulting company allowed me to develop hands-on technical skills, effective communication, and a keen ability to collaborate with diverse teams to deliver projects successfully.

During my time working as an IT engineer, i've provided technical support and assistance to end-users, troubleshoot hardware and software issues, and ensure that computer systems and networks are up and running smoothly. I was also responsible for installing, configuring and maintaining computer hardware, software, and peripherals for individuals and teams. In addition to my technical duties, I also maintained the IT inventory, kept software and hardware records, conducted regular backups, and ensured that the company's data was secure and protected from cyber threats. Furthermore, I worked with vendors and service providers to resolve technical issues and negotiate favourable pricing for IT goods and services. Overall, my experience as an IT Support Engineer in a small-sized company allowed me to develop a broad skill set in both technical and operational activities. I honed my troubleshooting skills, improved my communication abilities, and developed a customer-oriented approach to IT support.