Ofir Rosilyo
Technical Support Engineer
Salary / Daily rate
Funchal, Portugal
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
IT Specialist with 8+ years of technical support and AWS expertise, currently serving as Technical Support Engineer at Drove. Proven track record in resolving complex technical issues, managing developer platforms, and driving business growth through technology solutions. Ready to deliver reliable IT support and cloud infrastructure solutions for your business needs.
Work experience
Technical Support Engineer
Drove
Jan 2017 - Present
9 years 10 months
Remote, OR 97458, USA
- Providing Support via phone, chat, tickets - Resolving issues on JIRA - Resolving issues with AWS
Supersonic
Oct 2012 - May 2016
3 years 8 months
Tel Aviv-Yafo, Israel
Account Manager - Self-serve Department
Jan 2015 - May 2016
1 year 5 months
Tel Aviv-Yafo, Israel
- Managing the developer's platform accounts - Business Development, Up-selling existing / reaching out to new clients - Providing full tech support - Improving working procedures and requesting new features to the system
Account Manager - Video Department
Jun 2013 - Dec 2014
1 year 7 months
Tel Aviv-Yafo, Israel
Growing from Video Trafficker - Managing Video Network's Accounts - Day to Day Advertiser's Relationships - Handling Video product requests - Business Development, Up-selling existing / Finding new clients
Video Trafficker
Oct 2012 - Jul 2013
10 months
Tel Aviv-Yafo, Israel
- Managing Video Network Campaigns - Optimizing Video Campaigns - Handling Tracking issues (Pixel, cookie, S2S) - Handling Integration Issues (API, XML)
Teenagers Instructor
Aharai!
Oct 2009 - Jul 2013
3 years 10 months
Ashdod, Israel
- Leading a Team of around 30 teenagers - Building workout plans and keeping track of the annual plan - Initiating and Promoting volunteering events - Handling student's personal issues 24/7 - Instructing at high-schools and reaching teenagers at a turn point in their lives
Education
Tel Aviv University
Master of Business Administration (MBA)
2015 - 2018
3 years 1 month
The College of Management Academic Studies
Bachelor of Arts (B.A.)
2009 - 2012
3 years 1 month