
Ofure Adeyanju
Customer & Business Support, Project Management
3 recommendations
Salary / Daily rate
3 people recommend
Lagos, Nigeria
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Dynamic and results-driven professional with over 7 years of cross-functional experience in GMT operations, project and channel coordination, business development, customer support, event planning, and business operations. Skilled in managing end-to-end GTM strategies for mass markets, coordinating multi-state retail operations, and delivering high-quality customer experiences. Proficient in leveraging CRM systems, data analytics, and cross-functional collaboration to optimize efficiency.
Work experience
Airtel Network
Oct 2019 - Present
7 years 1 month
Oron, Akwa Ibom, Nigeria
Operations Support- GTM Mass Market
Apr 2025 - Present
1 year 7 months
Oron, Akwa Ibom, Nigeria
• Coordinate mass market campaigns quarterly, achieving 100% on-time launch across field and digital platforms. • Lead GTM documentation and toolkit creation, resulting in 95% compliance during nationwide campaigns. • Deliver support to 215 Area Sales Managers across 39 states, ensuring consistent operational alignment. • Reduce campaign downtime by through issue tracking and resolution. • Ensured backend operational readiness (pricing, billing) for product rollouts with 99% accuracy. • Automated dashboard reporting, reducing manual workload by 40%.
Project Coordinator & Channel Analyst
Oct 2020 - Mar 2025
4 years 6 months
Oron, Akwa Ibom, Nigeria
Coordinate multiple projects across business units, ensuring all milestones are met on time and within budget, contributing to the improvement in operational efficiency. Lead and coordinate Airtel Nigeria Redshops distribution projects, ensuring compliance with approved standards. Maintain a comprehensive and reliable database for monitoring the Redshop channel performance and facilitating strategic decisions. Gather, interpret, and analyze complex sales data to produce periodic reports for strategic business reviews. Design and present precise daily, weekly, and periodic reports detailing sales trends, trade activities, and geographical performance. Collaborate with regional teams to monitor and support trade activities and drive key initiatives. Develop innovative methods for collecting and analyzing operational data to enhance sales forecasting and planning. Tailor data reporting frameworks to extract actionable insights from diverse data sources. Conduct competitive analysis to track market trends and recommend strategies to maintain market leadership. Deliver regular and on-demand analytical reports on critical sales performance indicators.
Customer Support Executive
Apr 2020 - Oct 2020
7 months
Oron, Akwa Ibom, Nigeria
• Prepared daily user behavior reports for the Airtel Nigeria self-care app to optimize product development. • Utilized Google Analytics to analyze customer engagement and make data-driven decisions for enhancing Airtel's digital presence. • Conducted SIM swap audits to ensure 100% compliance with regulatory standards.
Business Operations Associate - Management Training
Oct 2019 - Mar 2020
6 months
Oron, Akwa Ibom, Nigeria
Identified problems within different temporary assigned functions, determined root causes, recommended solutions, and oversaw implementation. Assisted established management staff with operational oversight, business development, and process improvement strategies. Conceptualized innovative sales solutions to increase company revenue. Observed disciplinary hearings to learn about conflict resolution in the workplace. Devised new promotional approaches to boost customer retention and market penetration, enhancing engagement and driving growth. Gained comprehensive knowledge of company policies, protocols, and processes. Established open and professional relationships with team. members, facilitating communication and quickly resolving issues and conflicts. Collaborated with professional teams to solve workflow issues.
Event Management Specialist
SOeventsglamFreelance
Nov 2019 - Jul 2024
4 years 9 months
Remote
Event planning, design and production while managing all project delivery elements within time limits. Liaise with clients to identify their needs and to ensure customer satisfaction. Conduct market research, gather information, and negotiate contracts prior to closing any deals. Proactively handle any arising issues and troubleshoot any emergingProblem on the event day. Create a budget and keep track of invoices and receipts. Schedule and facilitate vendor activity in event space. Provide excellent customer service during the event ensuring the schedule is followed. Conduct pre and post event evaluations and report on outcomes. Coordinate with participating vendors during event planning. Authorize financial transactions with vendors for event services. Perform face-to-race meetings to finalize contract service and event details. lead vendor negotiation to obtain the effective cost service and product.
Business Development Manager
OMSA Integrated Services
Jan 2017 - Oct 2019
2 years 10 months
Lagos, Nigeria
Pitched company services to potential clients. Identified customer needs to achieve satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication. Planned and oversaw new marketing initiatives. Developed and executed strategies to increase company sales and profits. Developed and implemented performance improvement strategies. Tracked, identified, and added qualified prospects to the sales pipeline. Developed and managed strategic partnerships to grow the business. Tracked and reported on the status of proposal components.
Customer Service Representative
Jumia Group
Aug 2016 - Dec 2016
5 months
Lagos · On-site
Communicated effectively with customers via phone and email. Tracked packages and provided updates to customers. Utilized Order Management System (OMS) software to manage customer orders. Used Zendesk to communicate with customers. Promoted available products and services to customers during service account management and order calls. Facilitated inter-departmental communication to provide effective customer support. Promptly responded to inquiries and requests from prospective customers. Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details.
Customer Service Representative
GUARAPAD CHARITIES NIGERIA
Jun 2015 - Jul 2016
1 year 2 months
8600 Lagos, Portugal
Skills: Problem Solving · Communication
Data entry operator
RMS Research and Marketing Services Limited
Jun 2013 - Jan 2014
8 months
Input codes responses of respondents from the questionnaire to the computer system, with the use of some software such as QPRS,Excel,Dimension
Assistant studio producer/Social Media officer
City fm (lagos)
Jun 2012 - Dec 2012
7 months
8600 Lagos, Portugal
• Assist the studio producer to record and edit programs that are not aired live with the use of cool edit software. • Manage and hype live aired programs through the social media channels (facebook, twitter, google+ e.t.c) . • Que in jingles and songs with the jazzler software
Education
University of Lagos
Master’s Degree
2016 - 2018
2 years 1 month
The chartered institute of customer relationship management
Certified member of CICRM
2015 - 2015
1 month
University of Benin
Bachelor’s Degree
2010 - 2014
4 years 1 month