Okode Heyden
Call center international
Salary / Daily rate
Nairobi, Kenya
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Multi-skilled producer and call center professional with expertise in film production, live streaming, and international customer service. Currently managing video production at Spice Land while delivering exceptional client support across global markets. Specialized in multimedia content creation and cross-cultural communication for diverse client needs.
Work experience
Call center international
CCI
Dec 2024 - Present
1 year 11 months
At the international call center, I was responsible for handling inbound and outbound calls from clients across different countries. My daily tasks included resolving customer issues, processing service requests, and providing product support—all while maintaining a professional and friendly tone. I worked with CRM systems to log interactions, track issues, and ensure follow-ups were completed on time. I often had to think on my feet, manage high call volumes, and adapt quickly to different accents, time zones, and customer expectations. The role sharpened my communication skills, patience, and ability to deliver top-tier service under pressure.
Producer
spice landFreelance
Jul 2024 - Present
2 years 4 months
Nairobi, Kenya
Skills: videographer · Film · Music Industry · Live Streaming · Swimming
Education
FILAMU JUANI
Certificate
2020 - 2022
2 years 1 month