Okoh Loveth
Customer Success Executive
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer Success Executive with 7+ years of expertise in customer experience and communications management. Proven track record managing end-to-end customer operations, resolving complaints, and delivering exceptional service quality. I help businesses optimize customer satisfaction through strategic communication and data-driven support solutions.
Work experience
Customer Success Executive
MyCoverGenius
Oct 2023 - Present
3 years 1 month
Lekki, Lagos, Nigeria
Online customer care officer
TechjobsngFreelance
Jan 2022 - Present
4 years 10 months
Lagos, Nigeria
Attend to all online customer's needs. process orders and requests. Ensure customers are responded to in a timely manner. Provide daily professional customer support and satisfaction. Acknowledge and resolve customer complaints. Provide administrative roles with the company.
Social Media Marketing Specialist
PRIME GROCERS INTL LTD
Mar 2023 - Dec 2023
10 months
Lagos State, Nigeria · On-site
Skills: English · Customer Experience · Written Communication · Social Media Communications · Service Quality
Event Coordinator
Priceless PA
Mar 2014 - Oct 2022
8 years 8 months
Lagos, Nigeria
Manage all event operations (preparing venue, invitations etc.) Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards Oversee event happenings and act quickly to resolve problems Evaluate event’s success and submit reports
Volunteer
Lagos Food Bank
Jun 2018 - Jul 2022
4 years 2 months
Skills: English · Customer Experience · Service Quality
Customer service / Receptionist
Palaszino's Hotel and Bar
Jan 2021 - Oct 2021
10 months
53 Adetola Street, Aguda Surulere
provide quality customer service experience to guests. Ensured guests were well attended to and ensure they felt comfortable. Adhered to timing standards for products and services. Applied positive suggestive sales approach to guide guest
Customer Service Officer
Jude and sons group of company
Jan 2019 - Dec 2020
2 years
Lagos, Nigeria
Skills: English · Customer Relationship Management (CRM) · Customer Support · Customer Experience · Customer Service · Sales Operations · Service Quality · Business Relationship Management
Education
Alison
2021 - 2021
5 months
Metropolitan School of Business & Management (UK)
Bachelor of Arts - BA
2021 - 2021
1 month
Ebonyi State University
Bachelor of Education - BEd
2014 - 2018
4 years