Oksana Romagnoli

• Coordinate company communications and marketing • Ensure regular posting, social network activity and alignment with brand • Create and maintain processes for expanding social presence • Reporting of social network analytics • Assist with public relations and publication maintenance

• Update and maintain existing technical documentation and guides • Create and manage new Standard Operation Procedure (SOP) documents • Transform internal documentation into training material for new employees and clients

• Fulfill all executive duties for CEO and CFO, managing complex calendars and facilitating logistics while maintaining a high degree of confidentiality • Coordinate communications, track and follow up on requests, identifying the importance of those which require immediate attention • Proofread all documentation and communication, in addition to translation into English. Decreased language and grammatical errors by 30% • Plan, purchase and organize travel and accommodation for all employees year-round • Support projects and management with precise planning, minutes and excellent communication skills

• Provide technical and desktop support for all staff in G Suite and Basecamp • User account creation, removal and management • Set up and maintain VPN network on dedicated server • Receive help tickets from all departments and deliver troubleshooting solutions to operators experiencing difficulties with software and hardware • Create new and update existing procedural documentation

• In-depth data, business and process analysis • Project management and execution • Provide recommendations for enhancement and implementation • System set-up and troubleshooting • Conduct research pertaining to policies, regulations, operations and systems • Using multiple software systems, running reports and system testing • Develop and maintain user documentation • Supervise and provide support to front line staff

- Serve as an effective Ambassador of the institution. - Provide excellent, quality customer service. - Clarify student/client information and service needs through effective listening and proactive assessment. - Provide accurate information regarding admissions, registration, student records, and fees. - Respond accurately to inquiries (in-person, by telephone, mail or online) - Answer questions and assist students with resolving Student Web Services problems. - Produce Confirmation of Enrolment letters, and official and unofficial academic transcripts. - Resolve data integrity issues. - Interpret institutional policies, applying sound understanding and judgment.

• International transcript evaluation • Assisting students with applications • Maintaining institution standards and procedures