Ola Moyegun

– Led client engagements and project delivery for a digital transformation initiative within the EdTech sector. – Coordinated delivery activities, stakeholders, priorities and project actions across client and internal teams. – Supported delivery planning, issue resolution, progress reporting and communication across the project lifecycle. – Worked across business and technology requirements to keep delivery aligned with agreed outcomes.

– Delivered PMO governance for a system development project in a professional services environment. – Supported project planning, governance, reporting, risks, actions, dependencies and stakeholder communication. – Coordinated project information and follow-up across workstreams to maintain delivery visibility. – Applied structured project management practices alongside Agile ways of working where appropriate.

– Founded and managed an event services business, delivering corporate and private events. – Managed end-to-end project delivery including client requirements, suppliers, logistics, budgets, scheduling and on-site coordination. – Built operating processes and managed customer communication, marketing activity and service delivery. – Balanced commercial, operational and delivery priorities across multiple live projects.

– Managed an international French-speaking team of 8 across London and South Africa, coordinating sales and customer operations. – Supported project and process initiatives across customer experience, CRM and operational delivery. – Contributed to 20% year-on-year sales growth and supported revenue performance across European markets. – Helped improve Trustpilot rating from 3.0 to 4.2 and Google rating from 2.0 to 3.0 through service and process improvements. – Managed monthly marketing budgets of £15k-£35k and supported delivery performance, achieving a 95% on-time rate. – Worked with HubSpot CRM and Tableau to improve customer and transporter information, reporting and operational visibility.

– Coordinated customer service campaigns for Made.com, aligning client expectations with operational goals. – Worked with cross-functional teams to streamline workflows and improve customer experience. – Monitored campaign performance and supported continuous improvement initiatives. – Reduced customer response times by 30% through automated processes and contributed to a 25% increase in customer satisfaction.

– Coordinated campaign delivery and client success activities, working across teams to meet project and service requirements. – Supported campaign planning, delivery tracking, stakeholder communication and team coordination.

– Conducted market research and analysed customer and business data to support commercial decision-making. – Managed research activities, quality checks and client requirements within deadlines.