Olajumoke Osadola

– Delivered unified platform for e-discovery, Trading and Supply Compliance, trade surveillance and T&S Legal teams to access archived business communications across multiple channels such as Bloomberg, WEBICE, Azure Data Factory as needed based on regulatory retention policies which had Intuitive methods to ingest, index and search business communications data whilst maintaining data authenticity, integrity, and confidentiality amongst many other ETRM initiatives.

– As the Lead Career/Life Coach, I am dedicated to empowering individuals to achieve their personal and professional goals. My lifelong passion for coaching, combined with extensive experience in the corporate sector, allows me to offer a unique and impactful coaching experience. While I work part-time in this role, my commitment to my clients' success is unwavering. – My Services: – Career Coaching: Help clients navigate their career paths, set achievable goals, and develop strategies to advance in their careers. I offer guidance on career transitions, professional development, and job search techniques. – Life Coaching: Assisting clients in achieving a balanced and fulfilling life by setting personal goals, improving self-awareness, and overcoming obstacles. My approach is holistic, addressing both personal and professional aspects of life. – Executive Coaching: Supporting leaders and executives to enhance their leadership skills, manage teams effectively, and drive organizational success. My coaching focuses on improving decision-making, communication, and strategic thinking. – Goal Setting and Achievement: Collaborate with clients to identify aspirations, set realistic goals, and develop actionable plans to achieve them. I provide tools and techniques to stay motivated and track progress. – Work-Life Balance: Help clients create a balance between their professional and personal lives. I offer strategies to manage stress, prioritize tasks, and maintain overall well-being. – What I Offer: – Personalized Coaching Plans: Tailored coaching sessions designed to meet the specific clients' needs and goals. – Proven Strategies and Tools: Utilize evidence-based coaching methods and industry best practices to ensure effective and sustainable outcomes. – Supportive and Confidential Environment: Create a safe space for clients to explore their challenges, strengths, and opportunities without judgment. – Accountability Partnership: Keep clients accountable to their goals and provide ongoing support.

– Helped drive bank wide scoping of record management, disposal priorities, capturing and archiving data and defined supporting processes with a key focus on legal hold preservation, developed defensible capturing, archiving voice-recording decommissioning and disposal plans and oversaw execution via a cloud-native application to fulfil Sec17a, GDPR, DORA and other trade surveillance and data privacy regulatory requirements. – Led the Merger and Acquisition and subsequent data migration and management post-merger. – Achievements: – Successfully implemented data migration initiatives, resulting in improvement in data accuracy and accessibility. – Coordinated pilot projects across diverse business units. – Delivered an Identity and Access Management process for an inherited trading system post-merger and acquisition. – Coordinated the delivery of a new capturing and archiving solution to simplify compliance recording of multiple services within the bank via digital safe (cloud -platform infrastructure) and also to create intuitive capabilities of the archiving solution for retrieval and usage of compliance data by data consumers on request.

– Led the procurement and implementation of cloud native third-party managed CRM solution scaled to work with a huge worth of customer data to present and deliver customer-segmented campaign elements at the duration when needed to target platforms and formats.

– Delivered the Caterpillar UK Data Strategy transformation by delivering a structured data repository to ensure that data captured through the Caterpillar UK digital landscape is accessible via each business application platform and each platform sees a user across them as one user. – Also coordinated the Caterpillar UK (Perkins) website revamp to deliver an improved retail website (SAP hybrid front end and Salesforce Cloud backend) by re-designing some of the core business functionalities for B2B and B2C clients. – Led team in revamping retail website functionalities, resulting in a 60% increase in sales. – Managed CRM implementation and data migration processes to Salesforce. – Executed global digital marketing strategies with data-driven insights. – Supported campaigns across email, social media, SEO and webinars. – Define digital channel best practices, identify gaps, and drove continuous improvement. – Support content marketing with engaging, channel-optimized content.

– Senior Business Analyst (Wealth Management and Al Investment Management Transformation), – Developed and implemented Premier family wealth management proposition campaign. – Prepared business case and process mappings for developing new and existing wealth management products. – Delivered a digital investment management advice Customer Experience Platform for all HSBC UK customers in line with the recent FCA proposition to simplify FPR and Mifid2 regulations to help innovation in the Robo-Advice space (Al). – Payment/Lending Product Consultant (Personal Loans, Credit Cards and Direct Customer Onboarding) – Delivered an enhanced effortless digital experience in personal loans, credit cards and customer onboarding journey for existing to bank customers. Defined and validated problems and solutions whilst facilitating initial scoping, resource requirements and OKRs. – Contributed to successful delivery of digital banking initiatives and campaigns. – Defined strategies for enhancing digital customer onboarding and lending processes increasing straight through process by 70%. – Defined adequate processing for responsive browser solution to support mobile, tablets, and desktop devices for the DCO, Credit Cards and Personal Loans. – Defined a Management Information (page tagging and analytical reporting) model that helped define the usage, performance, and sales for the Personal Loans journey straight through processing. – Led cross-functional teams and facilitated sprint planning sessions.

– Delivered B2B and B2C trade compliance finance banking technology product (Dual Used Goods API and Admin Facing tool) that will help to improve data result quality and experience of Dual-use Goods and Controlled Goods solution and improve overall customer satisfaction, – Led A/B testing, performance analysis to increase value and limit risk. – Defined roadmaps, epics, features, user stories and acceptance requirements – Reviewed backlogs to improve prioritization and recognize dependencies and supported in product releases. – Facilitated sprint planning, daily scrum and sprint review sessions.

– Delivered bank-wide customer tax capability and compliance for existing and future legislation comprising solutions for FATCA, CRS and CDOT deliverables. – Achievements: I and the project team were to deliver key solutions. – Deliver a strategic reporting solution to report applicable accounts to tax authorities. – Deliver a revised reporting BOM for new mandatory requirements and system /process enhancements. – Improve the in-house case management tool to support the operational tax programme. – Deliver a tactical processing onboarding solution to support the onboarding process and create solutions to ensure that RBS is deemed a registered compliant financial institution BY 01/01/2016.

– Handling transactions for both internal and external customers involving the processing of cash/cheque lodgments and withdrawals across the counter. – Data inputting and approval of data inputted by other team members on to in house system in accurate, timely and fast manner. – Dealing with enquiries from new and existing customers. – Reconciliation of internal/suspense accounts and immediate resolution of discrepancies. – Acting as a first point of contact to existing clients. – Communicate promptly any information to customers about their orders. – Giving customers information about company services and products. – Recording all queries and making notes on logging software. – Resolving assigned incidents within pre-agreed timescales. – Handling difficult and aggressive customers in a professional manner. – Assisting the finance Department with customers on security checks – Preparation and presentation of weekly proof of account report for management.