Olfa Chebbi

Skills: Étude d’impact · Méthodes agiles · Coordination de projet · Amélioration des processus · Gestion de la performance · Transformation des activités · Cadrage

Skills: Étude d’impact · Méthodes agiles · Coordination de projet · Amélioration des processus · Gestion de la performance · Planification de projets · Transformation des activités · Pilotage · Cadrage

MGEN - Collect needs and help a project stakeholders to define the needs - Document these needs - Suggest improvement on the future solution - Advise on best solutions in order to meet the requirements - Take the lead on monitoring and controlling the project progess by following up on schedule, scope and budget. - Report progress to project stakeholders

- Take responsibility for clients’ projects - Conduct the technical analysis, draft specifications and help with the implementation as well as performing tests until the successful go-live of solutions - Advise clients on issues relating to digitalisation and mission critical software development

- Maintain meticulous records of medical costs, adjustments, co-payments, and other billing details. - Communicating with insurance carriers, updating internal billing databases, electronically storing patients' records, filing registration forms, analyzing insurance claims, detecting coding errors, and verifying medical coverage. - Active role in helping patients obtain and understand their medical benefits. - Follow regulations and coding procedures to allow for prompt payment of medical services.

- Use patients' electronic health records to code medical procedures and examine insurance claims. - Maintain meticulous records of medical costs, adjustments, co-payments, and other billing details. - Communicating with insurance carriers, updating internal billing databases, electronically storing patients' records, filing registration forms, analyzing insurance claims, detecting coding errors, and verifying medical coverage. - Active role in helping patients obtain and understand their medical benefits. - Follow regulations and coding procedures to allow for prompt payment of medical services.

- Undertaking the responsibility for the running of the group by coordinating and supervising its activity to ensure that operations linked to management of portfolio are carried out under optimal conditions. - Staff management, selection, recruitment and training. - Define and formalize the team's staff objectives according to current and future needs. Adapt them to volumes. - Motivate and develop Team members' skills. - Ensure collaborators are aware of their targets (Portfolio administration) and reach those targets. - Ensure staff behavior towards the clients, whether internal and external is adequate. - Provide Management with Monthly Activity Report in a timely manner.

- Generating insurance contrats sales. - Achieving results within targets – Call handling/answering. - Ensuring call backs from After‐hours department are adhered to. - Processing new business and renewal documentation to send out to clients. - Liaising with clients and professional network via telephone, email & fax. - Answer calls from customers regarding queries and contrast details. - Answer and solve queries/complaints via telephone and email from customers and professional network. - Ensuring documents are issued to customers. - Dealing with and negotiate contrats from our panel along with answering general enquiries from both customer services and sales and dealing with customers.