Olgica Arsova
Graphic Designer
Salary / Daily rate
Skopje, North Macedonia
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Graphic designer with strong technical support background and 4+ years in customer service excellence. Expertise in Adobe Creative Suite, Figma, and logo design, combined with proven project coordination and multilingual communication skills. Ready to deliver creative solutions that solve your business challenges efficiently.
Work experience
IT Helpdesk Specialist at Qinshift
Qinshift
Nov 2022 - Jul 2024
1 year 9 months
Skopje, North Macedonia
Create and modify users in the Active Directory Resolving printer and scanner issues. Configuring and troubleshooting VPN issues. Analyzing root causes of Level1 and Level2 malfunctions and providing resolutions Resolving Level 1 and Level 2 problems within the defined schedules and service level agreements Driving incident resolution and process improvements to minimize impact on the production environment and business partners Develop a support plan to prioritize and resolve issues Address customer issues promptly and accurately Work closely with business partners, vendors, and technical groups to provide support and escalations for technical incidents Develop preventive measures and document issue-resolution procedures
IT Helpdesk Specialist
Seavus
Nov 2022 - Oct 2023
1 year
Remote, OR 97458, USA
Analyzing root causes of operational malfunctions and providing resolutions Resolving operational problems within the defined schedules and service level agreements Driving incident resolution and process improvements to minimize impact on the production environment and business partners Develop a support plan to prioritize and resolve issues Address customer issues promptly and accurately
The Network Control Group
Apr 2021 - Jul 2022
1 year 4 months
Remote, OR 97458, USA
Project Coordinator and CRM Manager
Sep 2021 - Jul 2022
11 months
Remote, OR 97458, USA
Coordinate the engineering team and help plan the schedule for the following week/month Project planning and tracking Act as a central point of contact for project teams, ensuring effective communication flows between all parties. Ordering necessary equipment for new customers Ensuring that every ticket has been handled Close contact with the engineering and sales team Training new employees and support team members in effectively using the CRM system, ensuring Ensure accurate and up-to-date customer data in the CRM system, overseeing data entry, cleansing and maintaining data integrity.
Technical support
Apr 2021 - Aug 2021
5 months
Remote, OR 97458, USA
Ensure to provide excellent technical support for all active services Investigate and answer queries in an efficient and timely manner Work alongside senior technical staff to provide troubleshooting and diagnostics so the issue can be resolved Train new employees Assign each ticket to the right engineer and plan their schedule during the following week/month Set up the CRM platform from zero Troubleshooting and resolving 1st line support tickets and requests Ensuring all support tickets and service requests are appropriately logged, prioritized, and progressed efficiently and professionally. Own all incidents throughout their lifecycle ensuring progress is tracked when with other parties. Ensure potential breaches of SLAs and potential major incidents/problems are escalated/referred to other parties/internal management as appropriate.
Spanish Speaking Customer Success Agent
InPlayer
Mar 2020 - May 2021
1 year 3 months
North Macedonia · Remote
Monitoring Live productions Identifying and troubleshooting any technical glitches and issues Assist in the preparation stages of live productions and remotely setting up the equipment Maintain accurate records of each live production, including any issues encountered, and solutions implemented by post-production analysts and improvement. Remotely configuring the new arenas through Linux.
Education
Ss. Cyril and Methodius University
Spanish Language and Literature