Olivier Alcouffe

📈 Email marketing, CRM, e-commerce, SaaS

Salary / Daily rate

Paris, France

Freelance

Can come onsite

Skills

CRMHubspotKlaviyoEmailingMeta AdsMailChimpSEAMarketing StrategySEOLead GenerationLinkedIn AdsPipedriveConvertKitAhrefsStrategy & ConsultingGrowthLead NurturingGoogle AdsCustomer.ioConstant ContactSocial Ads

Languages

French (Native)English (Native)

About me

Intro

Hello, I am Olivier. I have launched several e-commerce websites and developed a passion for CRM. (10 years of experience in digital marketing and e-commerce.) Certified CRM specialist, I am your go-to partner to propel your business through a targeted CRM strategy. My expertise supports startups, small businesses, and SMEs looking to optimize their performance in customer acquisition and retention.

Links

Work experience

Responsable marketing & Head of CRM

JuntoFreelance

Feb 2022 - Present

4 years 9 months

Paris, France

As the marketing manager at Junto, I lead SEO, paid strategies and CRM projects, managing a team of 5 freelancers and a brand designer. I founded the CRM Business Unit and have driven significant success for clients including : Bonial, Merci Paris, Peugeot Saveurs, monbento, Julbo, Atelier Parfum, Laura Vita, Maison Montignac, Reminiscence Paris, Julien Durix.

Social Media and CRM Manager

Dental Departures

Nov 2016 - Mar 2022

5 years 5 months

Bangkok, Thailand

Skills: MailChimp · Meta ads

Social Media and CRM Manager

Medical Departures Inc.

Nov 2016 - Mar 2022

5 years 5 months

Bangkok Metropolitan Area, Thailand · Hybrid

Led the Social Marketing and CRM departments of Medical and Dental Departures (The world's biggest medical/dental tourism platform), managing a total spending of more than 200k$ on Meta ads and designing all social creative assets. Developed a full CRM strategy and execution such as daily emails and push notifications to more than 60k leads/customers weekly.

Webmarkting & founding member

OhMyGeorge

Oct 2015 - Oct 2016

1 year 1 month

Bangkok, Thailand

Learn what no book can teach you. Assess your risk appetite, analyse your investment behaviour and improve your emotion management skills to become a successful investor. - Create, plan and execute all digital and social media content on social media channels, blog and newsletters. - Managed digital content calendar to create the best shareable content at the right moment - Built an online community of targeted beta testers to improve the experience of the app for all our customer base and organized focus group sessions for physical interaction with our marketing personas. - Measured and reported performance of all digital marketing campaigns, as well as assessed KPI to improve effectiveness of both online and offline campaigns. - Managed paid campaigns on Facebook Ads. - Was responsible for planning and budgeting marketing expenses - Implemented email marketing campaigns using Mailchimp. - Pitched the app to potential investors as well as to larger groups at startup events. - Established press directory and created PR kit (content) - Recruited/managed a marketing intern

Web Marketing internship

Curious Hat (500 Startups)

May 2013 - Oct 2013

6 months

50840 San Mateo de Gállego, Zaragoza, Spain

My mission was to structure and execute the E-marketing strategy for Curious Hat by using my skills in marketing, design and development. I also worked on the communication aspects of the company (partnerships, community management, content strategy, public relations).

Client acquisition internship

LePetitBallon.com

Aug 2012 - Oct 2012

3 months

Région de Paris, France

Le Petit Ballon is changing the way consumers discover, learn and purchase wine. Jean-Michel Deluc (Maître Sommelier & former sommelier at the Ritz, Paris) combine a monthly subscription service with original editorial content and a e-commerce shop. Every month, members receive 2 incredible wines, learn about them through our editorial content, and purchase the products they like. Our platform provides our brand partners with an innovative and efficient way to access new customers. I Implemented Lepetitballon.com’s Marketing strategy : online (SEO, Google Adwords, Web Analyst, email analyst) and offline (organization of « LePetitBallon cocktails », wine tasting lessons). Trained new employees on business process Designed interface, Mock-up for the new website interface Direct Customer Service (After sales service, Customer deliveries) Led Inventory controls


Education

EEMI

2011 - 2014

3 years 2 months


Licenses & certifications

Google Analytics Certification

Issued: Feb 2023

Certified by Skillshop

Klaviyo product certificate

Issued: Oct 2022

Certified by Klaviyo

Deliverability Certified

Issued: Oct 2022

Certified by Klaviyo

Inbound Certification

Issued: Sep 2016

Certified by HubSpot

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