
Olivier Alcouffe
📈 Email marketing, CRM, e-commerce, SaaS
Salary / Daily rate
Paris, France
Freelance
Can come onsite
Skills
Languages
About me
Intro
Hello, I am Olivier. I have launched several e-commerce websites and developed a passion for CRM. (10 years of experience in digital marketing and e-commerce.) Certified CRM specialist, I am your go-to partner to propel your business through a targeted CRM strategy. My expertise supports startups, small businesses, and SMEs looking to optimize their performance in customer acquisition and retention.
Work experience
Responsable marketing & Head of CRM
JuntoFreelance
Feb 2022 - Present
4 years 9 months
Paris, France
As the marketing manager at Junto, I lead SEO, paid strategies and CRM projects, managing a team of 5 freelancers and a brand designer. I founded the CRM Business Unit and have driven significant success for clients including : Bonial, Merci Paris, Peugeot Saveurs, monbento, Julbo, Atelier Parfum, Laura Vita, Maison Montignac, Reminiscence Paris, Julien Durix.
Social Media and CRM Manager
Dental Departures
Nov 2016 - Mar 2022
5 years 5 months
Bangkok, Thailand
Skills: MailChimp · Meta ads
Social Media and CRM Manager
Medical Departures Inc.
Nov 2016 - Mar 2022
5 years 5 months
Bangkok Metropolitan Area, Thailand · Hybrid
Led the Social Marketing and CRM departments of Medical and Dental Departures (The world's biggest medical/dental tourism platform), managing a total spending of more than 200k$ on Meta ads and designing all social creative assets. Developed a full CRM strategy and execution such as daily emails and push notifications to more than 60k leads/customers weekly.
Webmarkting & founding member
OhMyGeorge
Oct 2015 - Oct 2016
1 year 1 month
Bangkok, Thailand
Learn what no book can teach you. Assess your risk appetite, analyse your investment behaviour and improve your emotion management skills to become a successful investor. - Create, plan and execute all digital and social media content on social media channels, blog and newsletters. - Managed digital content calendar to create the best shareable content at the right moment - Built an online community of targeted beta testers to improve the experience of the app for all our customer base and organized focus group sessions for physical interaction with our marketing personas. - Measured and reported performance of all digital marketing campaigns, as well as assessed KPI to improve effectiveness of both online and offline campaigns. - Managed paid campaigns on Facebook Ads. - Was responsible for planning and budgeting marketing expenses - Implemented email marketing campaigns using Mailchimp. - Pitched the app to potential investors as well as to larger groups at startup events. - Established press directory and created PR kit (content) - Recruited/managed a marketing intern
Web Marketing internship
Curious Hat (500 Startups)
May 2013 - Oct 2013
6 months
50840 San Mateo de Gállego, Zaragoza, Spain
My mission was to structure and execute the E-marketing strategy for Curious Hat by using my skills in marketing, design and development. I also worked on the communication aspects of the company (partnerships, community management, content strategy, public relations).
Client acquisition internship
LePetitBallon.com
Aug 2012 - Oct 2012
3 months
Région de Paris, France
Le Petit Ballon is changing the way consumers discover, learn and purchase wine. Jean-Michel Deluc (Maître Sommelier & former sommelier at the Ritz, Paris) combine a monthly subscription service with original editorial content and a e-commerce shop. Every month, members receive 2 incredible wines, learn about them through our editorial content, and purchase the products they like. Our platform provides our brand partners with an innovative and efficient way to access new customers. I Implemented Lepetitballon.com’s Marketing strategy : online (SEO, Google Adwords, Web Analyst, email analyst) and offline (organization of « LePetitBallon cocktails », wine tasting lessons). Trained new employees on business process Designed interface, Mock-up for the new website interface Direct Customer Service (After sales service, Customer deliveries) Led Inventory controls
Education
EEMI
2011 - 2014
3 years 2 months
Licenses & certifications
Google Analytics Certification
Issued: Feb 2023
Klaviyo product certificate
Issued: Oct 2022
Deliverability Certified
Issued: Oct 2022
Inbound Certification
Issued: Sep 2016