Olivier L.

Domain - Retail Banking, Private Banking, Executive program, Business development, Flagships Implementation from end to end, Infrastructure, Bell, IBM, Western Canada Tasks - Manage all phases of design, development, and implementation phases of project - Create project plans and manage scope, schedule and financials - Manage creative and development teams and relationships with external vendors - Lead and maintain quality assurance for projects - Work closely with Business Leads to ensure projects are on time and on budget while maintaining team and client satisfaction - Project tracking and overall account financial management and reporting - Support the PMO Director in improving process, managing project resources and mentoring the team

Domain - Retail Banking, Contact Center, Business Digital Strategy, Projects Recovery, Contact Center implementation, Center of excellence Tasks - Ensure project delivery expectations are specified and met through stakeholder management - Create project deliverables that meet/exceed the project sponsor's specified expectations - Engage project stakeholders and communicate project updates to ensure buy in and project success (examples: meetings, status updates) - Successfully manage project changes, risks, issues and actions - Work with multi site project teams Canada coast to coast - Manage all phases of multiple IT application projects from initiation to closure while leveraging best practice standards and processes - Develop detailed work plans, project schedules, estimates, and resource plans according to the Software Development Life Cycle (SDLC)

Resume : 5 years as solution business consultant and delivery manager acting as a change actor in a complex client changing context Roles : Business process anayst (Capgemini Consulting Services - CCS), IT business analyst (Capgemini Financial and Services - FSGBU), Project Coordinator (FSGBU), Delivery Project Manager (FSGBU) Professional certification : - CIMA’s Financial Management for Business qualification - PRINCE2 foundation level - Lean Six Sigma Yellow Belt Financial clients : Barclays Bank, Credit Agricole SA, La Banque Postale, Attijariwafa Bank Application ground : Contact Center, AML, Core Banking, e-Payment

Domain : - Credit Card, Branches, Credit Back-Office, VISA, Executive Program, Webservices, BPM, Mainframe, Data, Retail Banking, TransUnion Tasks : - Manage the process improvement and workflow tool selection, implementation and deployment - Develop the detail project plan - Perform risk management planning and monitoring - During project execution, monitor project progress to ensure project remains on scope, on time and on budget while ensuring the completeness and quality of all project deliverables - Prepare weekly project status reports and financial reports - Identify key project issues/risks and provide leadership to resolve - Proactively manage change requests (i.e. scope, time and/or budgets change requests)

Domain - AML - Anti-Money Laundering, CASA Central Financial Risk Direction, Release Managemenent, FATCA, Monitoring Subsidiary Branches in 4 countries (East Europe and Asia), KYC, SWIFT, Fircosoft Solution, Sanctions and Fraud Solutions, PEPs lists, OFAC, UN, FATF, UE Tasks - Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules - Prepare project organization and communication charts - Track the progress and quality of work being performed by design trades - Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures - Effectively and accurately communicate relevant project information to the client and project team - Ensure clients’ needs are met in a timely and cost effective manner - Maintain Contract Execution Tracking Log - Follow up testing cases, - Release management, - Interfacing with the software vendor integrator analyst to use case resolution

Domain - International Core Banking, CRM, Financial Regulatory, Delta Bank, Sopra Solutions, Nearshoring & Offshoring, Top 7 Banks in Africa, AWB Morrocco, UGB Gabon, SCB Cameroun , CDC Congo, CDS Sénégal Tasks - Develop and support as lead the development of detailed, structured and complete business requirements through the project lifecycle - Define a formal documentation strategy within the project - Apply BA tools to document current/future state, including to; workflow modeling, use case analysis - Plan, define and validate project scope - Resolution of daily Application Support Requests (Financial Application) - Implementing, Configuring, Testing assigned application.

Domain - Core Banking, Big 5 Banks in France, Major Program +30M€, Thaler, Callatay Wouters, IBM, Retail Banking Tasks - Consults with customer and internal teams to document and clarify project requirements and scope. - Responsible for assessing and documenting business requirements. - Document business process models and optimize for automated systems. - Works with users to understand complex problems and identify solutions using existing or new system features. - Works closely with technical team to clarify business requirements to ensure accurate system design and implementation. - Participate in full software development life cycle from requirements definition through implementation and production support.

Domain - Online payment, BPM, Compliancy, Credit institution, CRM, Salesforce, Contact Center, Management, Retail Banking, e-Banking Tasks - Provide process analysis, and business process re-engineering to support a variety of projects and initiatives, ensuring both business and technology related solutions adhere to adopted standards. - Design, modify and document business processes in accordance with the Business Process Model and Notation (BPMN) standard. - Conduct analyses to measure the effectiveness of technology solutions and service delivery methods and processes.

Domain - Core banking process, CRM, Knowledge Management, Retail Banking, Private Banking Tasks - Build and manage client relationships - training, coaching and persuading people to change the way they work. - Analyze and redesign work processes and management systems (e.g. accounts payable) using interviews, observations, workshops and various analytical techniques. - Plan, organize, motivate and direct business process improvement teams. Support managers and staff to implement changes and ensure they generate measurable results.

Domain - Retail Banking, Sales, Operational Tasks - KYC, CRM, Client facing, Negociation, Contract - In charge of a portfolio of 800 clients and related account to follow-up, - Exceeded sales goals by 30% Top 3 of the regional sale challenge.