Olivier Mahieu
IT Support Consultant | Continuous Improvement
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Extensive experience in IT support, continuous improvement, and IT projects within diverse technical and functional domains. Proven ability to adapt across systems, tools, and business processes, in both technical expertise and stakeholder collaboration. Always eager to learn, optimize, share knowledge, and build meaningful professional relationships. Passionate about technology and human interaction, I strive to bring energy, positivity, and value to new initiatives, teams, and partners!
Expérience de travail
IpsenFreelance
déc. 2024 - Présent
1 an 11 mois
Paris, France
Consultant - Market Research Process Owner
mars 2025 - Présent
1 an 8 mois
Paris, France
For the Strategic Insights department, with the role of Market Research Process Owner. Overall improvement and simplification of the Market Research process: - Onboarding for new users - Training on tools and procedures - Veeva user interface - Better data integration between Veeva, Quality Connect, OneTrust, etc. Regular activities: - Delivering reports to pharmacovigilance, auditors, and regulatory affairs (PSUR, DSUR, PSMF, ad hoc report), - Monitoring the quality of data entered into the Veeva system, - Providing functional support to users.
Support and Continuous Improvement Consultant
déc. 2024 - févr. 2025
3 mois
Paris, France
Mission at IPSEN For the Strategic Insights department, in the Market Research activity: - understand and deliver reports to pharmacovigilance, auditors and regulatory affairs (PSUR, DSUR, PSMF, ad hoc reports), - propose automation and/or simplification for these reports, - monitor the quality of data entered in the Veeva system, - provide functional support to users.
Support and Continuous Improvement Consultant
PennylaneFreelance
juin 2024 - nov. 2024
6 mois
Paris et périphérie
Mission for PENNYLANE Technical Support Engineer Level 3 - Technical support for the Pennylane application and its inbound and outbound integrations (ticketing on Intercom) - Qualification of bugs and defects for escalation to developer teams (Datadog, Github) - Functional support to onboarding teams and customers on topics such as API, ODBC integration with external apps, imports of accounting entry files or banking transactions - Escalation and monitoring of incidents with banking transaction integrators (Powens, Bridge)
Galderma
août 2013 - mai 2023
9 ans 10 mois
Paris, France
Application Domain Leader - PV and Regulatory Affairs
mai 2018 - mai 2023
5 ans 1 mois
Paris, France
Pharmacovigilance and Regularoty Affairs Competence Center (since May 2018) Pharmacovigilance: • System Owner for on-premises applications • IT Subject Matter Expert for deployment projects (eg. Oracle Argus, Signal Detection application) • Technical Support level 2 for ArisG application (ArisGlobal) • Managing fixes and continuous improvement requests • Compliance and security of user laptops and application servers (Qualys monitoring) Regulatory Affairs: • System Owner for on-premises applications (Insight Publisher, Rosetta, EursValidator, Insight Validator, ...) • IT Subject Matter Expert for deployment projects (RIMS Lifesphere, Ideagen PleaseReview, Calyx RIM) • Technical Support level 2 for on-premises applications • Managing fixes and continuous improvement requests • Compliance and security of user laptops and application servers (Qualys monitoring)
Application Domain Leader - ERP
août 2013 - avr. 2018
4 ans 9 mois
Paris, France
ERP Competence Center Infor M3 Project – Deployment for all Galderma sites (production, R&D, distribution) • Functional support: level 2 for Purchase module, level 1 for Finance • Technical and functional support for satellite apps (OxaProc, Synertrade, RunMyProcess, SAP Concur) • Managing fixes and continuous improvement requests • Monitoring interfaces between M3 and other systems • Writing support and user guides • Providing technical and functional training Spring IT&SM Project – Integrating Galderma IT systems with Nestlé IT • Migration of user accounts for apps in my domain, in Nestlé AD (migration scripts, non regression tests, user guides, post-migration incident management) • Compliance and security of user laptops and application servers (Qualys monitoring)
Support and Technical Expert
CGI
janv. 2008 - janv. 2013
5 ans 1 mois
Paris, France
ERP Cegid Business Retail/YourCegid (Cegid) 2008 – 2009: implementing support for stores and affiliates • Technical and functional support level 1 & 2 • Writing procedures for level 1 & 2 support teams • Training and supervising level 1 support team (Helpdesk) • Monitoring interfaces, in coordination with logistic (M3) and BI support teams • Design and implementation of Access database to manage incidents and service requests • Providing KPIs for support and project teams • Follow up on level 1 and level 3 support tickets 2010 – 2011: support and technical expertise • Technical and functional support level 2 & 3 • Onboarding, training and operational management of level 2 support colleagues • Training level 1 support team • Managing and monitoring scheduled jobs and interfaces • Deploying ERP fixes and major updates 2012 – 2013: various projects • Technical expert for deployment in Japan affiliate • Rework of run tasks (scheduled jobs and interfaces) • Support level 3
Logica
janv. 2004 - janv. 2008
4 ans 1 mois
Paris, France
Support leader for European stores (Chanel)
janv. 2006 - janv. 2008
2 ans 1 mois
Paris, France
Cegid “GB” ERP • Technical support level 1 & 2 (central servers and in-store servers and peripherals) • Functional support L1 • Monitoring scheduled jobs and interfaces between systems • Onboarding, training and supervising of 2 persons in support team • Managing fixes and upgrades of Cegid retail solution • Managing fixes and upgrades of interfaces • Hardware and software deployment for renovated or new stores
Technical referent
janv. 2004 - janv. 2006
2 ans 1 mois
69340 Francheville, France
2004: back to IT projects • Working as technical referent • Supervising junior developers • Writing technical specs and developing • Code quality review, implementing good development practices • Referent for environments management and deployment
Unilog
janv. 1995 - janv. 2004
9 ans 1 mois
Paris, France
Unix Training Leader
janv. 2001 - janv. 2004
3 ans 1 mois
Paris, France
Sep 2001: joining Unilog IT Training as Unix training leader • Defining Unix training catalogue (target audience, contents, duration) • Design, writing and maintenance of educational materials • Providing training on Unix, C langage, Oracle SQL and PL/SQL, HTML, algorithmic, introduction to project management, … • Enjoying each hour of this wonderful job, perfect mix of technical and human aspects
Developer / Analyst
janv. 1995 - janv. 2001
6 ans 1 mois
7620 Paris, Danemark
Feb 1995: Hired by French IT Services company Unilog • Starting with trainings on Unix, C Langage, Oracle SQL. • Then learning and practising a lot on different projects, acquiring high level knowledge in Unix admin, shell script, C langage, Oracle databases, Visual Basic, algorithmics, … • 5 years spent on two projects for Renault related to Marketing and Distribution. • Ending with appetite and will to share my knowledge with others
Formation
Faculté Polytechnique de Mons
Ingénieur Civil en Mécanique, Mécanique des fluides
1989 - 1994
5 ans 1 mois