Olivier Milis

IT Management and Administration : Ensure the maintenance, development, and security of internal and hosted infrastructures (Client SaaS).Oversee IT infrastructure: servers, network, security, storage, Office 365, VMware Project Management & Cloud Transformation : Management & Coordination Supervise, motivate, and develop a team of IT professionals, Ensure task allocation and follow-up on internal IT projects

– Managing onsite support for desktop/laptop/server computing hardware network and software. – Led end-to-end IT support for 300+ users across 15 POS locations in Belgium, ensuring high uptime and rapid incident resolution. – Enhancing standardisation in sofware deployment using Microsoft Deployment Toolkit – Deployment of new hardware and software : buying, installation, support, AV maintenance – Network administration (firewall, switches, WLAN, VPN) – Coordinate and execute rollout of new solutions, – Manage and monitor all installed systems, ensuring optimal performance and availability. – Provide 3rd level support, troubleshooting issues and resolving incidents, in coordination with partners and other IT personnel. – Create and maintain procedures and automation to increase system efficiency and lower the human intervention time – Active Directory administrator (LDAP, quota, data access rights, password management policy) – Exchange Administrator - Azure Administrator - Entra - Intune – IT policy definition and enforcement – Support and administration for Destiny Voice over IP – Mobile devices support (IOS, Android) – Deployment and administration of Canon UniFlow – Setup and administration of Zabbix – Setup and administration of Phished software

– Managing onsite support for desktop/laptop/server computing hardware network and software. – Remote support for South Africa for desktop/laptop computing hardware network and software. – Deployment of new hardware and software. – Assist the Infrastructure team with Circuit, Router, Switch – Managing IT aspects of user moves, changes and new starters – Conducted regular performance audits and equipment diagnostics – Liaise with 3rd parties for support – managing contracts with 3rd parties – Maintain appropriate equipment stock levels – Assists and updates Helpdesk database & operating manuals – 1st level training to users. – 1st level SAP support T&E, PTP. – MS Sharepoint Administrator – EMEA Active Directory administrator (12.000 users) – Maintaining standards for hardware and software. – Support for CISCO Voice over IP – VoIP administration for Benelux's offices – Mobile devices support (IOS, Android) – Working on technical aspects of all fax, copy and printing machines. – Tools and technologies : MS Windows 2K/XP/7/10 – MS Windows Server 2000/2003/2008/2012 – MS Office 2000/XP/2003/2007/2010/2013/2016/ O365 – MS Active Directory - Altiris Deployment Server 6/7 – Symantec Ghost Solution Suite 3 – Veritas Backup Exec – CISCO CUPM 7/8.5 – HP Managed Print Solution – SAP GUI 7.4 – Google Chrome – Mozilla Firefox - Citrix client - Safenet MobilePass – Blackberry Enterprise Server – MS Sharepoint 2010/2013 – MAC OS 10 to 10.13 – IBM Thinkpad T series/X series - Lenovo Thinkpad T series/X series – HP Compaq desktops DC7xxx serie/8xxx serie/Slice – HP Proliant Servers - Polycom Realpresence systems CISCO Switches – CISCO routers – CISCO Gateways – AVAYA cabling Riverbed Steelhead – HP Multifunstional printers – HP Laser printers – Lotus Notes 4.6/5 - McAfee ePolicy Orchestrator (ePO)

– Level 2 IT Support Engineer for R&D, Production, Marketing, Regulatory departments. In charge of all non standart PC's. – Tools and technologies: MS Windows 3.51/NT4 – MS Office 97/2K – Lotus Notes 4.6/5 + around 250 specific applications.

– Launch of a new branch in Charleroi. – Multi tasks: Project Manager – Key Account Manager (Electrabel, Arcelor, etc...) - Bid & Tender Officer.