Olubukola Eyebiokin
KYC Analyst | Customer Support Specialist
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Skills
Languages
About me
Intro
KYC/AML Analyst with 4+ years expertise in customer experience and financial compliance. Currently driving security excellence at Union Bank while delivering exceptional customer support across banking and retail sectors. Specialized in risk assessment, customer due diligence, and CRM optimization to enhance customer satisfaction and regulatory compliance.
Work experience
Union Bank of Nigeria
Sep 2021 - Present
5 years 2 months
Lagos State, Nigeria · On-site
KYC/AML Analyst
Jul 2023 - Present
3 years 4 months
Lagos State, Nigeria · On-site
As a KYC Analyst, my job role is crucial in helping the bank maintain a strong compliance framework and mitigate financial crime risks. My responsibilities, includes,Customer Due Diligence, Risk Assessment, Documentation Review, Compliance Monitoring, and reporting to regulatory bodies. My job role also helps the bank build trust with customers, regulators, and the wider community.
Customer Service Representative
Sep 2021 - Jul 2023
1 year 11 months
Lagos State, Nigeria · On-site
Handle customer inquiries, resolve issues, and provide excellent service via phone, email, or chat.
Customer Support Specialist
Desire Collections
Feb 2020 - Aug 2021
1 year 7 months
Lagos, Nigeria
1.Responds to customer inquiries and resolves issues via phone, email, chat, or social media. 2. Provides product or service information, troubleshooting, and solutions. 3. Listens to customer concerns, empathizes, and offers personalized support. 4. Documents customer interactions and feedback. 5. Escalates complex issues to senior support teams or relevant departments. 6. Collaborates with internal teams to improve customer experience. The goal is to deliver excellent customer service, build trust, and ensure customer satisfaction.
Sales and marketing intern
Mutual Benefits Assurance Plc.
Oct 2019 - Jan 2020
4 months
Lagos, Nigeria
•Supports sales and marketing efforts •Develops marketing campaigns •Assists in lead generation •Conducts market research •Creates content for social media •Tracks sales and marketing metrics
Education
Rufus Giwa Polytechnic Owo
HND