Oluwadamilola Sonaike

● Optimize Linux/UNIX infrastructure management, including server administration, patching, and system monitoring, ensuring SLA compliance and service reliability. ● Implement a comprehensive monitoring system that identified and resolved incidents within minutes, resulting in over 70% faster response times and maintaining an impressive system uptime of 99.9%. ● Deploy enterprise IT solutions, including RedHat IDM and Oracle Linux VM infrastructure, ensuring seamless integration across 700+ systems while enhancing system uptime to an industry-leading 99.9% performance level. ● Modernize VM infrastructure by deploying Dell EMC VxRail and Dell EMC PowerFlex solutions, improving system scalability by 30% and reducing deployment time by 25%. ● Lead ITSM maturity initiatives, aligning processes with ITIL frameworks, resulting in a 20% improvement in service delivery efficiency. ● Spearhead root-cause analysis to reduce service downtime and improve user experience, achieving a 30% reduction in recurring incidents. ● Manage the Configuration Management Database (CMDB) for accurate asset documentation, improving asset tracking accuracy by 25%. ● Partner with vendors and internal teams to ensure compliance with service delivery standards, achieving 100% SLA compliance for 12 consecutive months. ● Orchestrate patch management processes across a network of more than 800 UNIX/Linux servers; reduced potential attack vectors by addressing systemic vulnerabilities, achieving an outstanding vulnerability reduction rate of 80%.

● Maintained 300+ UNIX/Linux servers, applying patches and upgrades, reducing vulnerabilities by 50%. ● Resolved 200+ NFS, Auto Mount, and LDAP-related issues, improving system stability and user satisfaction by 25%. ● Monitored system performance using Orion Monitoring Tools, identifying and resolving 95% of issues before they impact operations. ● Configured and administered virtual environments (Hyper-V, VMware), supporting 50+ virtual machines with 99.8% uptime. ● Performed firmware upgrades for 20+ HP blades, reducing hardware failures by 30%. ● Led audits and applied security configurations, achieving 100% compliance with IT security policies.

● Optimized and configured 100+ MacOS systems, saving $3,000 in repair costs through hardware troubleshooting. ● Managed access control systems for 500+ employees, reducing access-related issues by 40%. ● Spearheaded helpdesk operations, resolving 90% of tickets within SLA and minimizing escalations by 25%.

• Diagnose and resolve operating system, hardware and software program problems to root causes. • Provided procedural documentation and relevant reports regarding IT-related issues.