Oluwashola Bayode
Customer Service and Retention Specialist
Salary / Daily rate
Lagos, Nigeria
Permanent contract
Can come onsite
Skills
Languages
About me
Intro
Customer service specialist with 5+ years of experience in retention, technical support, and client relationship management. Proven expertise in CRM systems, sales acquisition, and problem resolution across diverse industries from healthcare to education. Ready to help your business build stronger customer relationships and drive retention through exceptional service delivery.
Work experience
Customer Sales and Aquisition Specialist
Student Ports Ltd
Mar 2025 - Jul 2025
5 months
London, UK
Skills: Client Relations · Client Services · Communication · Customer Relations · Customer Relationship Management (CRM) · Advertising · Organization Skills · Presentation Skills · Sales · Direct Sales · Sales Presentations
Customer Retention and Resolution
Prime Hire
Mar 2024 - Mar 2025
1 year 1 month
Lagos, Nigeria
Skills: Technical Support · Written Communication · Customer Relationship Management (CRM) · Client Services · Customer Relations · Client Relations · Customer Service · Customer Support · Employee Relations · Interpersonal Skills · Organization Skills · People Management · Presentation Skills · Problem Solving · Teamwork
Learning Support Officer
Terra Academy for the Arts
Oct 2022 - Oct 2023
1 year 1 month
Nigeria · On-site
Skills: Client Relations · Customer Relations · Customer Support · Technical Support · Written Communication · Organization Skills · Employee Relations · Customer Relationship Management (CRM) · Client Services · Presentation Skills
Customer Service Representative
SS Dental Clinic Ltd
Jan 2022 - Oct 2022
10 months
Lekki 1
Skills: Client Relations · Customer Relations · Customer Support · Written Communication · Employee Relations · Front Office Operations · Client Services · Presentation Skills · Records Management · Data Entry
Research Assistant
Hoshis Tech Corp
Oct 2021 - Jan 2022
4 months
Oron, Akwa Ibom, Nigeria
Skills: Copywriting · Technical Support · Written Communication · Presentation Skills
Researcher
Write and Lead Concept
Aug 2021 - Jan 2022
6 months
United States
Skills: Copywriting
Administrative Assistant
SS Dental Clinic Ltd
Aug 2019 - Oct 2019
3 months
Lekki, Lagos, Nigeria
Skills: Client Relations · Customer Relations · Customer Support · Organization Skills · Employee Relations · Front Office Operations · Presentation Skills
Education
Redeemer's University
Bachelor of Arts - BA
2017 - 2021
4 years 5 months