Omar Naguib

- Designing & Migrating legacy environment to ACI. - Troubleshooting and fixing Network related problems. - Automating ACI infrastructure using Ansible. - Helping with ACI As Code (AAC) PoC. - Improving the design of the current network infrastructure. - Troubleshooting/upgrading Cisco ISE deployments. - Migrating old 5520 Wireless Controllers to the new Cat 9800. - Use of DNA to stage/automate existing wired/wireless infrastructure.

- Working on a project to migrate all legacy network to ACI. - Working on automating tasks done on ACI via Ansible. - Supporting DNA and ISE infrastructure. - Supporting DC legacy infrastructure.

• Working mainly on Application Centric Infrastructure (ACI) and Data Center Technologies including but not limited to: > L4-L7 Integrations such as Load balancers and Firewalls > VMware and SCVMM virtualization integrations > Routing and Switching in the Data Center > Multi-pod/Multi-site deployments > UCS B/C > Linux > Docker/Kubernetes (basic) > Python and Ansible (basic) • Solving highly-complex, mission critical technical issues affecting global customers. • Cooperating with developers and business units, submitting product defects, bugs and enhancement requests. • Give technical presentations to customers/new hires to further build their knowledge. • Simulate technical problems in lab environment. • Share knowledge with other people in writing technical documents and enlarging the knowledge database. • Conduct technical/Role Play Interviews for potential future candidates

Technical responsibilities: ~ Deliver full IP network technical support and management to customer's Intranet. ~ Monitor customer networks and products (e.g. Cisco , IPanema), and deal with alerts and events as appropriate. ~ Troubleshoot different types of VPN remote access (e.g. ATM - Frame Relay - Metro Ethernet - 4G). ~ Troubleshoot WAN optimization devices including Ipanema Network Boosts. Problem Incident Management: ~ Receive customer’s calls and provide a professional first technical point of contact for customers’ incidents ~ Troubleshoot and handle all complex incidents within the time frame agreed with the business ~ Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. ~ Provide updates as needed to the customer in order to meet performance objectives ~ Refer issues to correct/relevant entities ~ Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative