Omar Ouertani

Worked on a production broker portal within the insurance sector, combining application support and technical collaboration with Java teams. Handled incident analysis, root cause identification, and coordinated fixes to ensure service reliability. Supported brokers during portal migration and produced reporting and analytics to track performance, recurring issues, and resolution efficiency.

Worked on enterprise banking applications, developing and maintaining backend logic using Java. Leveraged the Palmyra framework to implement business-critical functionalities. Contributed to the full software lifecycle, from analysis to delivery, including testing. Designed SQL queries and handled data processing for business workflows while collaborating within a structured, quality-driven environment.

Developed an internal application for project and resource tracking, improving visibility and team coordination. Implemented secure access control using Active Directory, ensuring proper user authentication and role-based access management.