Omkar Jaganade

• Designed and implemented an end-to-end automated data migration framework using Kingsway Soft, reducing turnaround time from 2 months to 4 hours and significantly improving data accuracy and operational efficiency. • Configuring Microsoft Dynamics 365 CRM and Power Platform components (entities, fields, forms, views, business rules, workflows, and Power Automate flows) to support new business requirements and enhance user operations. • Acting as a functional liaison between the IT team, CoE team, and CRM officers, ensuring clear requirement gathering, solution design, and accurate translation of business needs into CRM functionality. • Reviewing and validating developments delivered by the CoE team, performing functional testing, identifying gaps, and ensuring all customizations align with business rules and quality standards before deployment. • Providing real-time functional support for CRM Marketing and student lifecycle processes, troubleshooting system issues quickly to avoid disruptions in ongoing campaigns and operational activities. • Managing stakeholder communication across the full ticket lifecycle, delivering timely updates, clarifying requirements, and ensuring consistent engagement and transparency on all CRM incidents and enhancements. • Supporting management expectations through proactive reporting, prioritizing ticket resolution, and ensuring all CRM enhancements are thoroughly checked, documented, and aligned with organizational standards.

• Collaborated with Product Owners across France, Netherlands, UK, and Ireland to gather and validate business requirements, achieving 90% adoption rate among sales teams. • Led workflow automation and process optimization by developing custom business rules, forms, and views, enhancing usability and system efficiency. • Implemented Power Platform pipelines, streamlining deployments and reducing downtime for multi-tenant solutions. • Designed cloud flows and JavaScript-based automation using Ribbon Workbench, improving CRM functionality and user interactions. • Resolved misalignments between development, UAT, and production environments, ensuring system stability and deployment consistency. • Conducted a D365 security audit, implemented role-based access control (RBAC), and streamlined user roles, improving security and compliance. • Improved data integrity by 70% through validation rules and bulk deletion jobs to reduce inconsistencies. • Managed tenant capacity by setting up Attachment Extractor tool and implementing proactive monitoring for system performance. • Acted as 2nd-line support, diagnosing issues and delivering business solutions to enhance CRM operations. • Facilitated Scrum events and maintained an Agile workflow, driving continuous CRM improvements. • Conducted CRM training sessions for internal teams, reducing reliance on external support and empowering in-house expertise. • Managed smaller projects, such as adding new Business Units (BU) to the tenant, ensuring smooth integration with existing systems. • Worked closely with Business Analysts (BAs) to define and validate requirements, ensuring tailored solutions aligned with business goals. • Key Skills: - Microsoft Dynamics 365 Sales Hub, Customer Service - Power Platform: Power Automate, Power Apps - Agile Methodology - Role-Based Access Control (RBAC) - CRM Workflow Automation - Security Audits & Compliance

helped me get this job

- Performed data wrangling, data cleaning and data exploration techniques on the given datasets using R libraries. - Developed a model to analyse the data from the spreadsheets. - Created dashboard to represent Scaffolding companies across Australia using Tableau and R libraries. - Assisted in documenting the requirements of the Scaffolding companies and provide end-to-end support throughout the project. - Writing SQL scripts to manipulate data for data loads and extracts

• Gathered requirements from internal stakeholders for developing mobile applications and developed SRS documentation. • Assigned and managed tasks to the development team and assisted the testing team in developing and implementing test cases for all the platforms (Desktop, Android, iOS). • Designed wireframes, mock-ups, user stories, presentations and performed user acceptance testing (UAT). • Wrote SQL queries for storing procedures for mobile and web-based agile projects. • Strategized marketing campaigns with the marketing team which gained 20k downloads in the 1st month of the application launch across the platforms.