onachukwu Christian
Virtual Assistant | Administrative Support
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
ALX Certified Virtual Assistant with 4+ years of experience in administrative support and project management. Proven track record of increasing client retention by 20% through exceptional customer service and data-driven strategies. Specialized in data entry, research, and client relations with expertise in Microsoft Office and analytics.
Work experience
Customer Support - Live Chat Agents and Telemarketer Team Lead |
Giftcard.com
Mar 2024 - Present
2 years 8 months
Remote
● Managed high-volume live chat interactions, assisting up to 200 customers daily with inquiries, troubleshooting, and problem resolution. ● Recognized as "Top Performer" for five consecutive quarters in a high-volume support environment and was promoted as Team Lead. ● Trained and mentored a team of new hires, improving their performance by 25% within three months. ● Lead a telemarketing team to engage and re-establish connections with former customers, resulting in increased customer retention and satisfaction. ● Strategically transitioned customers from phone interactions to the company's WhatsApp platform, ensuring a seamless user experience and boosting chat engagement rates. ● Maintained detailed knowledge of company products and services, and promotions to offer accurate and timely solutions. ● Enhanced customer journey by resolving escalations promptly and fostering trust through effective communication.
Virtual/Online Admin and Strategies Officer
Christian Fellowship International
Feb 2021 - Present
5 years 9 months
Skills: Data Entry · Research Skills · Customer Service · Analytics · Project Management
Recruiting Generalist
Vestine HR Solutions
Nov 2024 - Mar 2025
5 months
Remote
Education
University of Benin
Biology and Education
Licenses & certifications
Virtual Assistant
Issued: Sep 2024