Ongezwa Tshila
Visa Application Administrator
Salary / Daily rate
Cape Town, South Africa
Freelance
Skills
Languages
About me
Intro
Experienced Visa Application Administrator with 3+ years in customer service and government processes. Successfully managed French Schengen visa applications and delivered exceptional client support across hospitality and BPO sectors. Specialized in streamlining administrative workflows and ensuring compliance for seamless client experiences.
Work experience
Visa Officer
CAPAGO International
May 2024 - Present
2 years 6 months
Cape Town, South Africa
Capago International has been the exclusive representative for the processing of Schengen visa applications on behalf of the French Ministry of Foreign Affairs in South Africa since 2010, in Kuwait since 2012, in Qatar since 2013 and in Azerbaijan since 2017.
Customer Service and Technical Support Agent
Hilton Hotels & Resorts
Oct 2022 - Jan 2024
1 year 4 months
Cape Town, South Africa
Skills: Customer Support · Computer Literacy · Business Process Outsourcing (BPO) · Consumer Services · Contact Centers · Client-focused · Reservations · Client Services · Customer Experience · Customer Engagement · English
UIF Specialist
Optimal Global Solutions Inc
May 2021 - Oct 2022
1 year 6 months
Johannesburg, South Africa
Skills: Customer-focused Service · Computer Literacy · Customer Service Training · Consumer Services · Client Services · Customer Experience · Training · English