ons ben chaabane
Customer service
Salary / Daily rate
Cergy, France
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer service professional with 5+ years of experience in sales administration and switchboardoperations. Expert in handling customer queries, managing databases, and improving service quality. Specialized in multilingual support (Arabic, French, English, Turkish) with proven ability to resolve complaints and optimize customer satisfaction.
Work experience
Assistante administration des ventes
Angel Eyes Eyewear
Sep 2023 - Aug 2024
1 year
On-site
switchboard operator
Phone regie
Feb 2023 - Aug 2023
7 months
paris · On-site
-Manage the switchboard and sort calls. -Forward calls to the appropriate person or service. -Handle customer complaints with empathy and calmness.
Sales Administration Assistant
Louise Misha
Jun 2022 - Dec 2022
7 months
-Contact customers by phone or email to answer queries and provide needed informations. -Maintain client databases and update customer contact information. -Receive and process purchase orders. -manage the stock, follow the payments..
switchboard operator
Phone regie
Aug 2021 - May 2022
10 months
Paris, France
-Manage the switchboard and sort calls. -Forward calls to the appropriate person or service. -Handle customer complaints with empathy and calmness.
quality controller
STEG Tunisie
Mar 2019 - Aug 2019
6 months
Sfax, Tunisia
-Verify the functioning of the quality management system ISO 9001. -Create a customer satisfaction questionnaire. -Analyze the results. -Propose an action plan to improve the quality of service.
Administrative assistant Trainee
ABID MED
Jun 2015 - Jul 2015
2 months
Sfax, Tunisia
-Greet clients and deal with their requests. -Stock control and management. -Data entry and contact suppliers.
Education
ESIC-Ecole Supérieure d'Informatique et du Commerce
İngénieur d'affaires
2023 - 2025
1 year 6 months
Université Paris Cité
Master 1 (M1)
2020 - 2021
1 year 1 month
FSEGS
Master's degree
2016 - 2019
3 years 1 month
IHEC Sfax
Licence
2013 - 2016
3 years 1 month